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Volkswagen of Downtown Chicago
Chicago, IL
3,043 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,043 reviews
March 02, 2022
Working with Angie to get a newer car was phenomenal. She took into consideration all aspects of what we were looking for and was able to deliver a beautiful 2020 car. Will definitely work with her again She took into consideration all aspects of what we were looking for and was able to deliver a beautiful 2020 car. Will definitely work with her again when it’s time to trade this one in! More
by natalie.cuevas
Employees Worked With
March 02, 2022
I love customer service, and how they explain me everything on how to use the car after the purchase. I had been going to a lot of deelers and never felicidades so sure to purchase a car útil I get everything on how to use the car after the purchase. I had been going to a lot of deelers and never felicidades so sure to purchase a car útil I get to volkswagen More
by mayra5
Verified CustomerMarch 02, 2022
Very happy with the sales and service provided by Angie Berg and Volkswagen of Downtown Chicago. She found me the car I wanted and it was easy. Berg and Volkswagen of Downtown Chicago. She found me the car I wanted and it was easy. More
by Greg Dumanian
Employees Worked With
March 01, 2022
Great people, great process. They went above and beyond, not only in having me purchase the vehicle but in putting together a good deal tailored to my situation. They went above and beyond, not only in having me purchase the vehicle but in putting together a good deal tailored to my situation. More
by shadowdistribution
March 01, 2022
Loved working with Angie, very knowledgeable, helpful, friendly and professional. Highly recommend and I love the car! friendly and professional. Highly recommend and I love the car! More
by Bondjo
Employees Worked With
February 27, 2022
Amazing best service and love my new whip have gotten a few cars from them and the price is right and service is sharp few cars from them and the price is right and service is sharp More
by andrewpanico343
Employees Worked With
Other Employees :
Kenny Akpan, Ian Roth, Nick Hernandez, Mark Newton, Braden Carson
February 21, 2022
This is my second trip into Volkswagen of Downtown Chicago, and I am more than happy with their service team! They took the car in quickly, kept me well informed on its status, and the pick-up process Chicago, and I am more than happy with their service team! They took the car in quickly, kept me well informed on its status, and the pick-up process was incredibly efficient. I am quite happy to keep coming back here for service. More
by sgordon312
Employees Worked With
Miguel Meza
February 20, 2022
They are horrible at communication and follow-up with customers. They aren’t very honest and like to give the run around. After being told that my car went through a thorough inspection, the next day I n customers. They aren’t very honest and like to give the run around. After being told that my car went through a thorough inspection, the next day I noticed issues. I brought it back to be serviced and waited 3.5 hrs so they could “diagnose” the problem, only to be told I would have to bring it back. I was told I would hear something back from the manager that week however it took for me to call almost two weeks later to get an update on my vehicle. I was told bring it back in so that they could fix one issue (because they got the parts in) and that they would have to “diagnose” the other issue (again) which I was told had already been done in the 3.5 hrs I waited the first time. Poor service. More
by willisc69
February 19, 2022
Preston was excellent in trade discussions and options. He was very detailed in explaining the vehicles option. He was very detailed in explaining the vehicles option. More
by aeubie
Employees Worked With
Other Employees :
Emily great , Ian Roth, Boris Nikolov, Nick Hernandez, Bill Dolan, Mark Newton, Matt Kutyna, Preston Sokol
