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Volkswagen of Downtown Chicago
Chicago, IL
3,045 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,045 reviews
February 20, 2022
They are horrible at communication and follow-up with customers. They aren’t very honest and like to give the run around. After being told that my car went through a thorough inspection, the next day I n customers. They aren’t very honest and like to give the run around. After being told that my car went through a thorough inspection, the next day I noticed issues. I brought it back to be serviced and waited 3.5 hrs so they could “diagnose” the problem, only to be told I would have to bring it back. I was told I would hear something back from the manager that week however it took for me to call almost two weeks later to get an update on my vehicle. I was told bring it back in so that they could fix one issue (because they got the parts in) and that they would have to “diagnose” the other issue (again) which I was told had already been done in the 3.5 hrs I waited the first time. Poor service. More
by willisc69
Verified Customer
February 19, 2022
Preston was excellent in trade discussions and options. He was very detailed in explaining the vehicles option. He was very detailed in explaining the vehicles option. More
by aeubie
Employees Worked With
Other Employees :
Emily great , Ian Roth, Boris Nikolov, Nick Hernandez, Bill Dolan, Mark Newton, Matt Kutyna, Preston Sokol
February 18, 2022
Service was started quickly. Arrived prior to my appointment and was accommodated right away. They also have a contract with Lyft to take you home or to another destination. Was Arrived prior to my appointment and was accommodated right away. They also have a contract with Lyft to take you home or to another destination. Was kept in the loop on what was happening and of any found issues. Highly recommend. More
by swenson.will
February 15, 2022
I appreciate the swiftness of the experience. My sales person was competent, capable, abs friendly. My sales person was competent, capable, abs friendly. More
by LFAYE314
Employees Worked With
February 14, 2022
Took several attempts to get an update from original service advisor. 2nd service advisor was on the ball and great with updates. service advisor. 2nd service advisor was on the ball and great with updates. More
by LG
February 14, 2022
My experience with Volkswagen of Downtown was amazing. The customer service I received was exemplary from the sales department as well as the service department. I highly recommend Volkswagen of Downtown. The customer service I received was exemplary from the sales department as well as the service department. I highly recommend Volkswagen of Downtown. More
by lolita.nurse
Employees Worked With
February 11, 2022
Friendly and great service. Especially Mike from VW service advisor. He will go out his way to accommodate for my complimentary car loaner. service advisor. He will go out his way to accommodate for my complimentary car loaner. More
by ALWAYSMILE99
Employees Worked With
February 09, 2022
Adam Khamsot and the team @VW Downtown Chicago Service are the best! They take care of my Touareg as if it’s their own and keep it running like when it was new. Kudos to Bill Dolan for leading such a grea are the best! They take care of my Touareg as if it’s their own and keep it running like when it was new. Kudos to Bill Dolan for leading such a great team! More
by imred5
