Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Downtown Chicago
Chicago, IL
3,048 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,048 reviews
April 23, 2025
Dealership is very pleasant. Some car dealers have a high pressure sales approach Mohammed was knowledgeable, comforting , and has a great sense of humor. We enjoyed the experie Some car dealers have a high pressure sales approach Mohammed was knowledgeable, comforting , and has a great sense of humor. We enjoyed the experience. Thank you More
by TTop
Employees Worked With
April 22, 2025
Needed parts for the Jetta. Called in and spoke with Cameron. Great experience and very knowledgeable. Was upfront with the cost and time for parts to arrive. Super friendly as Called in and spoke with Cameron. Great experience and very knowledgeable. Was upfront with the cost and time for parts to arrive. Super friendly as well. Highly recommend him to everyone More
by Xrios11
Employees Worked With
April 22, 2025
Jimmy Caprile is One of the nicest and most professionals I’ve ever worked with. It’s hard to trust anyone in this business. I definitely trust Jimmy. I’ve ever worked with. It’s hard to trust anyone in this business. I definitely trust Jimmy. More
by jasonhern
Employees Worked With
April 22, 2025
A dealership concerned with the satisfaction of each person they serve. Ethical and honest. You don't find that much now. person they serve. Ethical and honest. You don't find that much now. More
by Dls4christ34
April 22, 2025
Got me in an out fast… was helpful explained everything to me… Was very nice and accommodating! to me… Was very nice and accommodating! More
by Liz Bates
Employees Worked With
April 21, 2025
Thank you Jonathan! ! I had the best cat buying experience at VW Downtown Chicago! The moment I walked in I was greeted promptly! Jonathan found the exact Tiguan I wanted ! I had the best cat buying experience at VW Downtown Chicago! The moment I walked in I was greeted promptly! Jonathan found the exact Tiguan I wanted!! I will highly recommend VW Downtown Chicago to all my friends and family More
by justine6967
Employees Worked With
April 21, 2025
Jimmy was incredibly helpful throughout my Volkswagen buying experience. He patiently answered all my questions and made sure I felt confident every step of the way. His knowledge about the cars and genu buying experience. He patiently answered all my questions and made sure I felt confident every step of the way. His knowledge about the cars and genuine advice made the process smooth and stress-free. I couldn’t have asked for a better person to guide me—thanks, Jimmy! More
by kerrywills20
Employees Worked With
April 21, 2025
He is kind and prof. For sure. He asked me lot of questions and i ended up with something different, and matching with my needs. Thank you! For sure. He asked me lot of questions and i ended up with something different, and matching with my needs. Thank you! More
by Jordanklhr
April 21, 2025
Great experience! Jonathan was professional, helpful, and made everything easy. Highly recommend this dealership. Thank you, Jonathan! Jonathan was professional, helpful, and made everything easy. Highly recommend this dealership. Thank you, Jonathan! More
by Aymen Amari
April 21, 2025
A great dealership, very clean, and amazing staff. So many different cars to choose from. Jonathan Oomens is great to work with very knowledgeable and helpful to the customer on getting the best deal So many different cars to choose from. Jonathan Oomens is great to work with very knowledgeable and helpful to the customer on getting the best deal. More
by luara1
Employees Worked With
