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Volkswagen of Downtown Chicago
Chicago, IL
2,374 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,374 reviews
April 13, 2024
My Service Advisor provided exceptional customer service and the work done on my car was top quality! and the work done on my car was top quality! More
by davehanson
Verified CustomerEmployees Worked With
Helpful April 13, 2024
It as an expensive but an otherwise perfect experience. They have a pleasant and competent staff. They have a pleasant and competent staff. More
by FKENIG
Employees Worked With
April 09, 2024
It is very well staff the people that work there are very friendly and very helpful get you in and out on time keep up the good work services is very out standing I love coming there to get my car services h friendly and very helpful get you in and out on time keep up the good work services is very out standing I love coming there to get my car services hop to trade it in on a S UV soon alsta More
by DEREKWILSON725
Employees Worked With
April 09, 2024
The Volkswagen Dealership over-all is Good! The company is very clean and the employees are very cordial and Professional! I would recommend this company for anyone interested in buying a Volks The company is very clean and the employees are very cordial and Professional! I would recommend this company for anyone interested in buying a Volkswagen. Carolyn D. More
by carolyndodd148
April 09, 2024
Mike was very helpful and informative about service. He also offered info on nearby restaurant. Great customer service. He also offered info on nearby restaurant. Great customer service. More
by tyarb
Employees Worked With
April 06, 2024
This was the best car leasing experience I've had in years. The entire process was handled with dignity, respect and kindness. Especially on the part of the salesman Johnny O years. The entire process was handled with dignity, respect and kindness. Especially on the part of the salesman Johnny O More
by glenn.derringer
April 05, 2024
I only got to work with Luis. He seemed to be the only guy working on anything even though there were 4 guys in the office. I literally had to ask for help in order to be acknowle He seemed to be the only guy working on anything even though there were 4 guys in the office. I literally had to ask for help in order to be acknowledged, by any of the other guys. Very strange. That aside, Luis provided exceptional service and took care of me. For that reason I am content. It’s just good to bring awareness to this issues with the other people working the service, because it’s almost like Luis was the only one helping. The other guys were not in calls either. I’m sure other customers felt the same frustration too….. More
by RUVJCAB
Employees Worked With
April 03, 2024
Very smooth service experience from scheduling to shaking their hand and driving home! Thank you their hand and driving home! Thank you More
by davidereilly
April 02, 2024
The customer service department is always professional, efficient and friendly. The parts department is also excellent. efficient and friendly. The parts department is also excellent. More
by REVMICHEALASMITH
April 02, 2024
Solid service and delivery of what I needed. Mike knows what he is doing; one of the best in the industry! Mike knows what he is doing; one of the best in the industry! More
by mvbodman
