Volkswagen of Downtown Chicago

Kelia was wonderful to work with! She was personable, professional and made dropping off my car for service easy and painless! I appreciated her text communication updates. I look for She was personable, professional and made dropping off my car for service easy and painless! I appreciated her text communication updates. I look forward to working with her again. More

Ahad was very friendly and super helpful. This was my first time in a bigger dealership and he made the experience very smooth! This was my first time in a bigger dealership and he made the experience very smooth! More

Very nice team! Mohammed was terrific and sold us a car. Very knowledgeable and helpful. Highly recommend dealership and use Mohammed. Mohammed was terrific and sold us a car. Very knowledgeable and helpful. Highly recommend dealership and use Mohammed. More

Excellent service, friendly staff. Impressive waiting room, timely service, kept me updated on status repair Impressive waiting room, timely service, kept me updated on status repair More

Had a great experience! The staff was friendly, professional, and super helpful. I’ll definitely be coming back again! The staff was friendly, professional, and super helpful. I’ll definitely be coming back again! More

My vehicle was misdiagnosed on a previous visit it took the manager a week to return my call after calling four times. Rude and horrible customer service. the manager a week to return my call after calling four times. Rude and horrible customer service. More

Treated like a queen. Everyone so nice. Couldn't be happier. VW of Downtown Chicago makes getting a new car very easy. Everyone so nice. Couldn't be happier. VW of Downtown Chicago makes getting a new car very easy. More

The dealership is great. They worked with me to get some workable numbers. The dealership itself is a nice facility! They worked with me to get some workable numbers. The dealership itself is a nice facility! More

There was little to no communication about the factory recall repair I brought my car in for. I reached out 4 or 5 times over the course of a 36 hour period and left messages with the call center, never r recall repair I brought my car in for. I reached out 4 or 5 times over the course of a 36 hour period and left messages with the call center, never receiving a reply. When finally spoke to Luis he told me no messages had been delivered. At 11:30 am he told me he was on the phone with my warranty provider about my coverage and at end of day when I spoke to him to inquire about the status of the warranty repair he told me he had just gotten off the phone with them, which means that one or the other wasn't true. He also told me that the dealership would perform a good will replacement on the console around the stick shift because I explained that the finish was peeling off and was razor sharp. My wife and I have cut ourselves multiple times on it. He then rescinded this offer and tried to quote me for the repair that he said would be complimentary More

From the time i stepped foot inside Volkswagen dealership downtown Chicago. I was greeted and immediately helped. Thanks to Ahad Aamer Rocco Cesario and the finance Department. downtown Chicago. I was greeted and immediately helped. Thanks to Ahad Aamer Rocco Cesario and the finance Department. More