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Volkswagen of Downtown Chicago
Chicago, IL
2,395 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,395 reviews
July 23, 2023
Mohammed was great! He was so nice and informative and was not pushy at all! Between him and Matt, the whole experience was very relaxed and we will be purchasing from t He was so nice and informative and was not pushy at all! Between him and Matt, the whole experience was very relaxed and we will be purchasing from them again for our future vehicles! More
by hdanuk
Helpful July 23, 2023
He was wonderful he helped me get a understanding of my first payments and was very professional and patient with me. first payments and was very professional and patient with me. More
by miltongene78
July 23, 2023
Chris and Julian helped me, a first time car buyer, with my 2023 Taos purchase. They were very patient with me and even negotiated the lowest possible price that they could for me. Not to mention, they even my 2023 Taos purchase. They were very patient with me and even negotiated the lowest possible price that they could for me. Not to mention, they even offered me to dollar for my trade-in. I would definitely recommend them and VW Downtown Chicago to anyone in the market for a car. More
by Maddie Arnold
July 21, 2023
Very pleasant car buying experience. Mohammed and Matt did an amazing job making the process simple and convenient. Mohmmed went above and beyond to assist me with making this purchase a Mohammed and Matt did an amazing job making the process simple and convenient. Mohmmed went above and beyond to assist me with making this purchase and I am truly thankful for all of his efforts. More
by s.cropper002
July 20, 2023
Chris helped us get into a new lease and traded in our old lease. My husband and I are generally apprehensive when approaching car dealerships and Chris made us feel really comfortable. If it weren’t for old lease. My husband and I are generally apprehensive when approaching car dealerships and Chris made us feel really comfortable. If it weren’t for him, we likely would have just stayed in our old lease. Julian also matched our budget which was deeply appreciated considering our current work situation. More
by sara.perez126
July 19, 2023
Fernando and the team at Volkswagen of downtown Chicago really went above and beyond walking me step by step through my first new car purchase. I had been to a few other dealerships in the area and my expe really went above and beyond walking me step by step through my first new car purchase. I had been to a few other dealerships in the area and my experience was bad. Fernando wasn’t pushy at all and was extremely helpful and kind. We were in and out in a few hours and I couldn’t be more happy with the whole experience. I will be recommending to all my family and friends to go see Fernando and the amazing team at Volkswagen. More
by andreaskefalinos
July 12, 2023
Terrell was knowledgeable, professional, and patient throughout our deal. He needs his office brought closer to the front — he’s way in the back of the building. Setting appointments online could be throughout our deal. He needs his office brought closer to the front — he’s way in the back of the building. Setting appointments online could be done a bit better. More
by Michael
July 10, 2023
Danny was knowledgeable and gave us space we needed to make the right decision on our car. He was responsive and provided customer service which led to us buying a car from your dealership rather than els make the right decision on our car. He was responsive and provided customer service which led to us buying a car from your dealership rather than elsewhere. More
by ttheodorakakis
July 10, 2023
Chris and Abe helped me get in my 2013 Tiguan in a matter of a few hours,great service and awesome talks about family,wont hesitate buying again.I appreciate you and your team. of a few hours,great service and awesome talks about family,wont hesitate buying again.I appreciate you and your team. More
by fbomb510
July 10, 2023
Terrell rescued me from signing on a deal I “couldn’t refuse,” and I could not be happier. Lot of time spent between two dealerships but ultimately landed my new set of wheels for the right price. refuse,” and I could not be happier. Lot of time spent between two dealerships but ultimately landed my new set of wheels for the right price. More
by asherhughes
