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Volkswagen of Downtown Chicago
Chicago, IL
2,374 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,374 reviews
April 02, 2024
Excellent customer service. The dealership provides excellent customer service with a clean customer waiting area. The dealership provides excellent customer service with a clean customer waiting area. More
by REVMICHEALASMITH
Verified Customer
Helpful March 30, 2024
Clean facilities ,pleasant and accommodating staff Knowledgeable employees and very courteous Great Communication and updating methods with customers while waiting for service at dealer waiting area o Knowledgeable employees and very courteous Great Communication and updating methods with customers while waiting for service at dealer waiting area or remote More
by Padams76
Employees Worked With
Kosta
March 29, 2024
DO NOT BUY FROM THIS DEALERSHIP! !!! DO NOT BUY FROM THIS DEALERSHIP!!!! DO NOT BUY FROM THIS DEALERSHIP!!!! This dealership is filled with crooks. I bought a vehicle last year a !!! DO NOT BUY FROM THIS DEALERSHIP!!!! DO NOT BUY FROM THIS DEALERSHIP!!!! This dealership is filled with crooks. I bought a vehicle last year and was taken advantage of. The finance department added a 4.5k warranty on my vehicle that I was never even asked if I wanted. I was ignored over and over again until I wrote poor reviews online. It's now been 11 months since I bought my vehicle and I just found out that I was lied to even more than I already thought. I was obligated to purchase PermaPlate coverage and was explicitly told it covered both internal and external damage. I filed a claim and was told I do not have interior coverage. I am absolutely livid!!! I have been calling the dealership for over a week and am no closer to a resolution. DO NOT BUY FROM THIS DEALERSHIP. DO NOT BUY FROM THIS DEALERSHIP. DO NOT BUY FROM THIS DEALERSHIP. More
by brivard
March 28, 2024
I needed a new tire and since it was close to my regularly scheduled maintenance my yearly maintenance was also done. I was informed at every step and given a ride. regularly scheduled maintenance my yearly maintenance was also done. I was informed at every step and given a ride. More
by jfrey526
Employees Worked With
KOSTA
March 26, 2024
Do not purchase or service your vehicle with the Chicago downtown VW. Ive had nothing but problems with my BRAND NEW 23 Tiguan SEL R Line. They started within a few weeks of ownership. Every time i go into downtown VW. Ive had nothing but problems with my BRAND NEW 23 Tiguan SEL R Line. They started within a few weeks of ownership. Every time i go into service, it gets worse with the techs causing more damage to my vehicle. The service department has no regard for customer's time as they will never give a slightly even accurate amount of time needed to complete. Communication is another issue. They just do not communicate: Ive been without my vehicle several times for tonger periods of time and never even received a loaner, not once. Trying to work with them one more time, I reached out to the GM of the facility. The constant follgwup required is ridiculous to try and resolve my issues, which are yet to be resolved. Save some headaches, money, time, go elsewhere. They do not value their customers here. More
by 23 Tiguan owner
March 24, 2024
Overcharged for service under warranty. Promised a refund. Been fighting weeks to get the promised refund. Dozens of calls to VW of Downtown Chicago. Still waiting. You waste my time and ar Promised a refund. Been fighting weeks to get the promised refund. Dozens of calls to VW of Downtown Chicago. Still waiting. You waste my time and are holding my money hostage. More
by NAN62
Employees Worked With
Michael S, Brian, Luis, and others
March 21, 2024
Mike, as a customer service, was ok He has a great attitude and was really nice attitude and was really nice More
by No-Reply-3tvezr4edcjx
March 21, 2024
Mike is great! quick & efficient service. Quick & efficient service. Mike explained everything very well. quick & efficient service. Quick & efficient service. Mike explained everything very well. More
by mshaikh3
March 20, 2024
He did not contact me until 3 hours about the service was not completed and my car wouldn't be ready until tomorrow and he did it text instead of calling me I had just spoken with him around 3:00 pm and text not completed and my car wouldn't be ready until tomorrow and he did it text instead of calling me I had just spoken with him around 3:00 pm and text was around 6:00 pm I am very unsatisfied with this service More
by MARIONDIXSON
Employees Worked With
Brian Collins was the service rep
March 13, 2024
Just one week after I purchased my new car, I had a check engine light...pretty frustrating. But Mike took care of me with great customer service, got me where I needed to go, and kept me updated about the i engine light...pretty frustrating. But Mike took care of me with great customer service, got me where I needed to go, and kept me updated about the issue. Mike definitely made the experience less stressful! More
by MERATSEA
