Volkswagen of Downtown Chicago

It was a great car buying experience. The GM Michael gave me a tour of the dealer. Rocco and Angie made the buying experience quick and painless. The GM Michael gave me a tour of the dealer. Rocco and Angie made the buying experience quick and painless. More

The customer service was great! I had a good experience with helpful staff. They were able to fix my car timely and weren’t pushy with anything extra. It was fantastic to have a wom I had a good experience with helpful staff. They were able to fix my car timely and weren’t pushy with anything extra. It was fantastic to have a woman who was helping me, as a woman it can make you feel more calm about everything. More

Service was great and very helpful on answering questions I had about up coming service. I had about up coming service. More

Attentive and thorough, with first class customer focus and satisfaction from direct contact, Luis Tinoco. and satisfaction from direct contact, Luis Tinoco. More

Brought my car in for it’s annual inspection, as I have it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were avail it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were available and they did the repair. Very happy it was done before my road trip. More

Bought my Tiguan in 2020 and prepaid 5 years of service through 2025. Car is good but each time I show up for my annual pre-paid check up they pretend to have lost proof of purchase or try to charge me for through 2025. Car is good but each time I show up for my annual pre-paid check up they pretend to have lost proof of purchase or try to charge me for some nuanced item that wasn't in the pamphlet. After the 3 year/30k service I noticed they swapped my battery out. They tried to charge me $250 to simply check why the airbag light was on (hint it was because they swapped the battery out, resetting all the technology). For the 4 year check up they tried to charge me for something they "forgot" to do for the 3 year check up. Don't get my starter to tires...I believe they swapped one of my tires as I noticed the treads on just one of them were significantly lower than the others (either that or I am driving on one wheel). If anyone is an attorney and wants to help I'd love to connect... More

I was able to check-in just fine. But the price was higher than online when I made my appointment. Price was adjusted to match the quoted price. When it came time pick up the car, I w But the price was higher than online when I made my appointment. Price was adjusted to match the quoted price. When it came time pick up the car, I was giving a lot of run around after calling in advance to pick up my vehicle after service closed. I was told that I was not able to pick up my vehicle even with my receipt. It was very inconvenient and unnecessary. Highly upset with the lack of service at this location. The sales reps were more interested in their clients trying to purchase newer vehicles than mine. More

When I got to the shop there were many customers and I was only there to replace a tire. Even while swamped with customers, Luis made sure to help me as much as he could. He was efficient and supportive. was only there to replace a tire. Even while swamped with customers, Luis made sure to help me as much as he could. He was efficient and supportive. More

Our Sales Associate was fantastic and extremely professional. 👏 We will be recommending her in the future. professional. 👏 We will be recommending her in the future. More

Alonzo was very knowledgeable about VW products and helpful in directing me towards the right answers in getting my vehicle repaired because this was my first time dealing with VW helpful in directing me towards the right answers in getting my vehicle repaired because this was my first time dealing with VW More