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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,969 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,969 reviews

October 19, 2024

Went in for an oil change, stayed 5 hours and left with missing tire valve More

by shantillrush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Herberto Delgado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
1.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Bode
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Collins, Larry Cohen
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Oct 23, 2024 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience, Shantill, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 19, 2024

Easiest dealership experience I’ve ever had! Everyone was efficient, communicative and kind. Would recommend this dealership 100x/10 More

by SARAH329
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sarah, and we look forward to working with you again.

October 19, 2024

Heberto was great. Very helpful and good communication. Fixed the problems my car was having. More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

October 18, 2024

My agent was great! One of the guys in the shop asked me how long I’d had my car. I said 10 years. He said have you had this sticker on the whole time? I hadn’t, it was More

by MADDY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2024 -

Volkswagen of Downtown Chicago responded

Maddy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Grant met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

October 17, 2024

From start to finish, the service was very quick, easy, and efficient. I highly recommend this place and will be returning! More

by Josue_bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Collins
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Oct 17, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Josue, for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 16, 2024

Avery was extremely helpful and well informed about the purchasing of my car. Her insight and guidance made my experience a breeze. I love my car and I recommend her for assistance while car shopping! More

by ash
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Avery Gathercole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Avery was able to help, and we hope to see you again!

October 16, 2024

Dishonest, doesn't stand by their product. Doesn't solve problems. Buying next car somewhere else More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Herberto Delgado
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2024 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

October 15, 2024

Kelia is an absolute amazing salesperson! Who is attentive to the buyer and their needs, especially their wallet! Knowledgeable, friendly, honest and very helpful, her and SYRELL are the best More

by tigress3243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syrell Fuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celia Mijangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandi Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KELIA, SYRELL, BRANDI, CELIA, LARRY, JULIAN, ROCCO ARE ALL AMAZINGLY ATTENTIVE EMPLOYEES AND THEY MAKE YOU FEEL AT HOME IN A STRESSFUL SITUATION, AND I THANK EACH AND EVERY SINGLE ONE OF YOU!, Larry Cohen
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Oct 15, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words! We're thrilled to hear that Kelia and Syrell provided you with an amazing experience at Volkswagen Downtown Chicago. Our team is dedicated to understanding our customers' needs and ensuring they feel valued throughout the buying process. Your satisfaction means the world to us, and we can’t wait to assist you again when you're ready to trade up! If you have any friends or family looking for a new vehicle, we would greatly appreciate your referrals. Thanks again for choosing us!

October 15, 2024

Great experience and very efficient though the process. I would highly recommend VW Chicago as a place to buy a car. More

by SEANGADD5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Gathercole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahad Aamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Sean, for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

October 14, 2024

Every time I've taken my car there I've been asked to get services I've already done by the dealership. More

by sgc.630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Cohen
Report | Print
Oct 15, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Oct 17, 2024 -

sgc.630 responded

Nah I am good, I will just take my car to Evanston. Every time my car has been downtown it has been a hassle where I have been gouged for service extras. Services I had done on my previous visit, a $250 quote that turned into $4000, and a known issue with my models front side assist I was accused of damaging the sensor when a previous dealer told me it was a common issue with snow build up moving the sensor in the winter, who would then fix it for free. Not to mention none of the above was actually discussed in detail for me, and the person at pick up was not helpful at all because "it wasn't his". Seriously this dealership is the reason people hate dealing with car dealerships.

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