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Volkswagen of Downtown Chicago
Chicago, IL
2,969 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,969 reviews
October 03, 2024
The service staff was conscious, courteous and knowledgeable about the vehicle. They were considerant of my time and experience. knowledgeable about the vehicle. They were considerant of my time and experience. More
by TNORTHC1
Verified Customer
October 03, 2024
Todo muy bien algo increíble, la asesora muy amable y muy atenta hasta al final atenta hasta al final More
by hector_rma1
Employees Worked With
October 03, 2024
Visited the dealership and Ahad took care of us. What an incredible guy, he mad the whole car buying experience very smooth and easy. And, gave us the best deal! Highly recommend! What an incredible guy, he mad the whole car buying experience very smooth and easy. And, gave us the best deal! Highly recommend! More
by Rav
Employees Worked With
October 03, 2024
All four times I’ve take my car for service at this dealer I’ve had issues. From simples issues as forgetting to reset the service date on the dashboard, to forgetting to pump the tires, from seeing dealer I’ve had issues. From simples issues as forgetting to reset the service date on the dashboard, to forgetting to pump the tires, from seeing them enter/exit the garage with customer cars as if they were in a race track, to getting charged for a service that has already been pre-paid. Those are the minor things that I was able to notice, but who knows what happens to the cars when they are not at sight, plus, doesn’t inspire much confidence that the remaining work was done well. Only one of the 4 times I’ve take my car there it was washed, which I think should be a complimentary service for a dealership. Won’t be taking my car there anymore. More
by danielmcfc
Employees Worked With
N/A
October 02, 2024
Ahad Aamer went over and beyond to find the car that best suited my needs. He really didn’t stop until I was satisfied. Amazing guy to work with! Thank you so much for making my day so special. suited my needs. He really didn’t stop until I was satisfied. Amazing guy to work with! Thank you so much for making my day so special. More
by Zuni S
Employees Worked With
September 30, 2024
Ahad was amazing to work with, he was very knowledgeable about cars and answered all my questions. He made sure I was content with everything before leaving, would definitely recommend him! about cars and answered all my questions. He made sure I was content with everything before leaving, would definitely recommend him! More
by ayeshajavedx
Employees Worked With
September 28, 2024
I came on to have extra key fob programmed to my new car…told me 60- 90 minutes…left & came back in 90minutes…another 100 minutes!!!!…kept telling me few more minutes…that was after waiting in driveway car…told me 60- 90 minutes…left & came back in 90minutes…another 100 minutes!!!!…kept telling me few more minutes…that was after waiting in driveway for 25 minutes when I got there!…not a favorable 1st impression of service department!🙁…really painful! More
by JEFFREY.SPITZER
September 27, 2024
Celia Mijangos went over and beyond to find me a finance. She really didn’t stop until I was satisfied. Thank you so much for making my day so special. She really didn’t stop until I was satisfied. Thank you so much for making my day so special. More
by Keshia1_j
Employees Worked With
September 27, 2024
Not happy with the service. Spent a lot of money at Volkswagen. not treat it like a family. Spent a lot of money at Volkswagen. not treat it like a family. More
by AZolicoffer
September 25, 2024
Its always a pleasure coming to this dealership. They're always friendly and fast on service! They're always friendly and fast on service! More
by Josue_bhn
