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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,968 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,968 reviews

September 21, 2024

I was told I needed a new wheel bearing on a 2023 atlas with only 19k miles. Took it to two other shops and they found nothing wrong with the wheel bearing. Dealerships pray on the trust of women and it’s More

by mcgaughyrachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Tinoco
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2024 -

Volkswagen of Downtown Chicago responded

Hello Rachel. This car was in a collision. A bad collision that required the car to be towed here. So yes it is a 2023 with 19K miles but the damage is from an accident, not a part failure. That is why it is not being covered. I can assure you the techs do not know what gender, age, race customers are. The techs only see the cars and make recommendations based on the car. This car is in need of a body shop and was towed in from being in an accident. We are going to try and get some additional things covered under warranty and if not, your vehicle insurance should be able to cover some of these items. This does not seem like a fair review based on the situation. Thank you

September 21, 2024

Thank you my friend for everything, I appreciate your hard work and support, you make my day 🫡 More

by Ahmed A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2024 -

Volkswagen of Downtown Chicago responded

Ahmed, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 20, 2024

Celia has helped us from the first moment, making sure we had a smooth transaction taking all our needs in account More

by Davide Picciotto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Celia Mijangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review, Davide! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Downtown Chicago!

September 20, 2024

Mrs. Celia Mijangos is a amazing sales executive she really helpful and she is a awesome person I will tell everybody to go to her because she has patience Thank you for helping my wife find her Dream C More

by gavinh0670
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Celia Mijangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much, Gavin, for your excellent review! We are so glad that Celia had the opportunity to work with you and your wife and we are thrilled that you both found your experience with us to be positive. Please don't hesitate to reach out if you need anything else.

September 19, 2024

Very solid and thorough process overall. Would recommend for future transactions. Sales process was also smooth. More

by Ike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Celia Mijangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much, Ike, for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Downtown Chicago!

September 19, 2024

I brought my old car in due to it having trouble, it was fixable but I would having been buying my car twice Larry in services Appointed me to The one of THE BEST SELLS REPS ever Celia Mijangos . I'm walkin More

by Aisha Johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Celia Mijangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Volkswagen of Downtown Chicago responded

Thanks, Aisha, for your feedback on your recent visit to Volkswagen of Downtown Chicago. It's great to hear that Celia was able to assist you and that you had such a positive experience.

September 19, 2024

Service staff are always professional and helpful. Repair work always completed in a timely manner. More

by WINLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Syrell Fuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

September 19, 2024

Everyone was helpful and kind , the car is great over all and Celia was a great help! More

by Mariah A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Celia
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Sep 20, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to write this review, Mariah. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

September 17, 2024

Unfriendly and impolite people on the counter. When I arrived I was down the hall for 5 min. Apparently oil change took them 3.5 hours even though I had an appointment. More

by STENKOVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Herberto Delgado
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

September 17, 2024

Good services and atention all personal works there with good actitud always asking if need someting More

by galiciafidel.73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celia Mijangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

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