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Volkswagen of Downtown Chicago
Chicago, IL
3,043 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,043 reviews
May 29, 2025
Yes, i am very impress with Volkswagen of Downtown Chicago! I've tried lots of dealers but finally this one is what i needed, Angel a great sales man, who is very supportive guy, he also impress me wi Chicago! I've tried lots of dealers but finally this one is what i needed, Angel a great sales man, who is very supportive guy, he also impress me with his good working habit. And the best of all is, those cars are amazing and very affordable, I never forgot this service, Thanks. More
by Chris
Employees Worked With
May 29, 2025
Angel is helpful and knowledgeable. He listened to my needs as a car buyer. He is top notch! He listened to my needs as a car buyer. He is top notch! More
by robertmichelson15
Employees Worked With
May 29, 2025
imply Superb! I had a total loss vehicle (2021 fully loaded Honda Accord Coupe) due to flooding. Angel turned a nightmare into a dream! The Best I had a total loss vehicle (2021 fully loaded Honda Accord Coupe) due to flooding. Angel turned a nightmare into a dream! The Best More
by G
Employees Worked With
May 29, 2025
I actually wish there was neutral vs just yes no for recommendation. I just do not trust the service department. Not only had I just had the exact service done on my car. My garage even reinspected it t recommendation. I just do not trust the service department. Not only had I just had the exact service done on my car. My garage even reinspected it the work and said all was good and suggested I bring it to the dealership. I asked them to give me the part so I could bring it to my garage and they would refund me for the part. That did not happen. Luckily the manager ended up taking the cost of the part off of the total cost. I just have doubts that that was even the issue with the car and feel maybe just the computer needed to be reset. Unfortunate that I feel that way. My garage was in contact with the parts folks where they got the part so I know it was under warranty. Luis refused to remove part cost and was supposed to hang onto part. More
by Downtown Chicago customer
Verified CustomerEmployees Worked With
May 28, 2025
This dealership was clean and easy to use. I could drive up same day for an appointment, and drop off my car while going back to work. They communicated frequent updates and made it very easy I could drive up same day for an appointment, and drop off my car while going back to work. They communicated frequent updates and made it very easy over text to see the services needed and allow me flexibility to choose next steps. Highly recommend. More
by DBARTLET0
May 27, 2025
Good quality service and excellent treatment by staff. I will come back soon for sure I will come back soon for sure More
by 123
Employees Worked With
May 27, 2025
Great shop and staff. The service is smooth and quick and the waiting area is clean and modern The service is smooth and quick and the waiting area is clean and modern More
by 123
Employees Worked With
May 24, 2025
Muhammad is wonderful, very knowledgeable about VWs. Very upfront about things and willing to help get you to where you want to be. Very upfront about things and willing to help get you to where you want to be. More
by ajackson0713
Employees Worked With
May 23, 2025
Kelia and Fred gave me courteous and professional service. This time went way much better than previous experience. service. This time went way much better than previous experience. More
by julio4220
