Volkswagen of Downtown Chicago

Kelia was the most helpful and accommodating service advisor I have ever worked with in my 27 years of leasing and owning VWs. She explained my services and bill so I could make the right decisions for advisor I have ever worked with in my 27 years of leasing and owning VWs. She explained my services and bill so I could make the right decisions for me, adjusted my bill with a supervisor, and handled a few accidental issues. She arranged transportation for me to and from the dealership and worked with me above and beyond with my schedule with regard to the loaner vehicle. I can’t recommend Kelia and the Downtown VW dealership highly enough! Thank you. More

Kelia was the most helpful, accommodating service advisor I have ever worked with in my 27 years of leasing and owning VWs. She informed me about all services, kept me updated, and arranged transportation to I have ever worked with in my 27 years of leasing and owning VWs. She informed me about all services, kept me updated, and arranged transportation to and from the dealership! Unbelievable! She worked with the supervisor to adjust my bill, and remedied a potential problem with a part that was accidentally broken in the process of temporarily returning it to me. She took care of everything with patience and professionalism. I can’t recommend Kelia and this dealership highly enough! Thank you! More

Kelia was unbelievably helpful and professional. She explained the bill, adjusted it with a supervisor, and addressed issues with a broken part and chipped paint in addition to my regular services. She explained the bill, adjusted it with a supervisor, and addressed issues with a broken part and chipped paint in addition to my regular services. She even arranged transportation to and from the dealership for me! In my 27 years of leasing and owning VWs, I’ve never experienced better customer service! I can’t recommend Kelia and Downtown VW highly enough. More

Came in worked with Clarence, and Angel. I wasn't sure before i came in. If i was going to sell or trade my car in. Clarence showed me some cars in budget. And i was able to trade in my car! I wasn't sure before i came in. If i was going to sell or trade my car in. Clarence showed me some cars in budget. And i was able to trade in my car! More

I had an amazing experience here last week with my girlfriend. Mohammed was extremely helpful and took us seriously. The facility was clean and everyone was so friendly! girlfriend. Mohammed was extremely helpful and took us seriously. The facility was clean and everyone was so friendly! More

Mike was fabulous to work with. He was professional, knowledgeable, enjoyable, and listened to all my needs and concerns. It was just so pleasant to work with him. I wouldn't want He was professional, knowledgeable, enjoyable, and listened to all my needs and concerns. It was just so pleasant to work with him. I wouldn't want to work with anyone else going forward. More

Mohammed was very helpful! He was kind and knowledgeable, didn’t feel rushed. I absolutely recommend! He was kind and knowledgeable, didn’t feel rushed. I absolutely recommend! More

Simple oil change/inspection, it was done to my satisfaction and with good service from the SA, happy there was no upsell this time, but noticed the 'shop charge' after leaving, which bummed me out satisfaction and with good service from the SA, happy there was no upsell this time, but noticed the 'shop charge' after leaving, which bummed me out a bit More

Jonathan was super helpful. He thoroughly explained our options and presented us with a better offer than we imagined! He thoroughly explained our options and presented us with a better offer than we imagined! More

Thank you so much Celia for your assistance with my car experience. You are very knowledgeable and made me feel comfortable with the entire purchase process. experience. You are very knowledgeable and made me feel comfortable with the entire purchase process. More