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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
3,046 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,046 reviews

February 13, 2024

Everyone, especially Mike, made me feel at home. They took good care of me and my car. More

by ANJACKSN
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Feb 13, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again.

February 13, 2024

Overall it was good. When I booked over the phone, he told me 60-90 minutes but when I arrived they said it would take about 2.5 hours. They offered a Lyft ride to and fr More

by EMMALROURKE
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Feb 13, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we do apologize for the long wait. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

February 13, 2024

Frustrating that the issues with my car took over 12 months to sort out The mechanics failed to diagnose the problems correctly More

by M_VILLANI
Recommend Dealer
No
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Feb 17, 2024 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Feb 17, 2024 -

M_VILLANI responded

I do understand that the cars major problems came from the factory, what I’m not satisfied with was being lied to and then when I was right about my diagnosis on two separate issues, there was no compensation of any kind discussed. And now after the 7 or 8 times I’ve brought the car in and the right driveshaft had been replaced, it’s still making a rattling/grinding noise when turning left under acceleration. Oh and the infotainment system keeps rejecting my phone through Bluetooth even though I had the latest update.

Mar 20, 2024 -

Volkswagen of Downtown Chicago responded

Hello Michael Villani. Can you call or text me. I would like to see what I can do to make this right. I am here to help. I can be reached at 847-477-3724. Thank you, Mike

February 12, 2024

Jocy and every outstanding performer at Chicago Downtown Volkswagen were just great. This car dealership epitomizes the idea of “Customer First.” Jocy has an outstanding work ethic, a lovely manner with cu More

by Linda Lou
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jocy Barrera
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Feb 13, 2024 -

Volkswagen of Downtown Chicago responded

Linda, Thank you for taking the time to share your thoughts on working with Jocelyn and our team. We're glad to hear we delivered such a great experience!

February 12, 2024

Went in for an oil change. Got full inspection, oil change, and fluids topped off. Was quicker than initially estimated/expected More

by CHANDLERMCDUFFIE
Recommend Dealer
Yes
Employees Worked With
Heberto
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Feb 13, 2024 -

Volkswagen of Downtown Chicago responded

Chandler, It's great to hear that Heberto and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

February 11, 2024

Easy It was an easy experience, fast service, and the free Lyft rides back and forth were great More

by Juliefritzshall
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Julie, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 11, 2024

Luis & the entire staff were very welcoming & very helpful & kind to me. The dealership washed my Volkswagen! Thank you, Luis & Downtown Volkswagen Dealership. More

by rpk312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Report | Print
Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luis and our team met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

February 10, 2024

they didn't vacuum back floor like they said the would but serviced vehicle in front of me. I wonder did everything else get done properly More

by TONYA J HOOKS
Recommend Dealer
Yes
Employees Worked With
3
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Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Tonya, feel free to contact us at your convenience.

February 10, 2024

It was a pleasant experience and a pleasure doing business. My problem was resolved in one visit and my concerns were addressed More

by SHONJRENEE
Recommend Dealer
Yes
Employees Worked With
Heberto Delgado
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Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

February 08, 2024

Everyone was very professional, kind and consultative. We will definitely come back to VW of Chicago for future maintenance work. More

by BUSBEY.CHRIS
Recommend Dealer
Yes
Employees Worked With
Homberto
Report | Print
Feb 08, 2024 -

Volkswagen of Downtown Chicago responded

Chris, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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