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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
3,052 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,052 reviews

February 12, 2024

Jocy and every outstanding performer at Chicago Downtown Volkswagen were just great. This car dealership epitomizes the idea of “Customer First.” Jocy has an outstanding work ethic, a lovely manner with cu More

by Linda Lou
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jocy Barrera
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Feb 13, 2024 -

Volkswagen of Downtown Chicago responded

Linda, Thank you for taking the time to share your thoughts on working with Jocelyn and our team. We're glad to hear we delivered such a great experience!

February 11, 2024

Luis & the entire staff were very welcoming & very helpful & kind to me. The dealership washed my Volkswagen! Thank you, Luis & Downtown Volkswagen Dealership. More

by rpk312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luis and our team met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

February 11, 2024

Easy It was an easy experience, fast service, and the free Lyft rides back and forth were great More

by Juliefritzshall
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Julie, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 10, 2024

they didn't vacuum back floor like they said the would but serviced vehicle in front of me. I wonder did everything else get done properly More

by TONYA J HOOKS
Recommend Dealer
Yes
Employees Worked With
3
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Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Tonya, feel free to contact us at your convenience.

February 10, 2024

It was a pleasant experience and a pleasure doing business. My problem was resolved in one visit and my concerns were addressed More

by SHONJRENEE
Recommend Dealer
Yes
Employees Worked With
Heberto Delgado
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Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

February 08, 2024

Everyone was very professional, kind and consultative. We will definitely come back to VW of Chicago for future maintenance work. More

by BUSBEY.CHRIS
Recommend Dealer
Yes
Employees Worked With
Homberto
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Feb 08, 2024 -

Volkswagen of Downtown Chicago responded

Chris, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 08, 2024

Luis was great. His follow up on my extended warranty was very helpful. His communication was wonderful. He handles himself well More

by BOB@RDHORNER.COM
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Feb 09, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Bob, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Luis here at Volkswagen of Downtown Chicago.

February 08, 2024

Excellent Buena y atención profesionalismo. Buena y atención profesionalismo para atender a los clientes buen servicio. More

by Yusbethamorocho8
Recommend Dealer
Yes
Employees Worked With
Kelia House
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelia House
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Feb 09, 2024 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

February 07, 2024

Team was shorthanded so had to spend a long time for the services Lot of hours More

by RWCLARK745
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to Vale Barrera at 312-628-4848. We'd love the opportunity to get more details to see if we can turn this situation around for you.

February 07, 2024

Excellent It was a good experience from start to finish. Best part was Mike. He is a professional. More

by DOROTHY.DeCARLO1
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
Report | Print
Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Dorothy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

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