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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
3,053 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,053 reviews

February 02, 2024

It was great Luis was very helpful. The dealership did a great job hiring him. More

by ISANDOZI
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Feb 02, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Luis was able to help, and we hope to see you again!

February 01, 2024

Excellent service I had great customer service at this location. Jimmy really helped us through everything thoroughly. I love my car and would be purchasing another one next time at the same location. Gre More

by naombanga
Recommend Dealer
Yes
Employees Worked With
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelia House
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Jul 06, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words for Jimmy and for taking the time to leave us this wonderful feedback!

January 31, 2024

Very king and on point with service. Car service was excellent Also Louis is the best VW agent More

by MLEPARIS1
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Jan 31, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 31, 2024

Excellent communication, very attentive and explained everything in detail about what was wrong with my car More

by DIALCEVI
Recommend Dealer
Yes
Employees Worked With
Heberto
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Jan 31, 2024 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

January 31, 2024

great environment. took a while but it was nobody's fault, every interaction with the staff was excellent great people More

by RYANCLARK1225
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Jan 31, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department, Ryan! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 31, 2024

He was really courteous and insightful. Kept me updated throughout the process and made sure I was comfortable and taken care of. More

by MLEE_6
Recommend Dealer
Yes
Employees Worked With
Huberto
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Jan 31, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

January 31, 2024

My experience was great. Salesperson Jimmy was fantastic as were Matt and Rocco. They got the deal I wanted and truly care about making the customer happy. A+ dealership. More

by mdilella5252
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Caprile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov, Matt Kutyna
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Jan 31, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 30, 2024

Efficient, transparent, helpful Mike was extremely helpful and honest about what did or did not need to be done to my car. I felt like I could trust his judgement, and the dealership did a great job g More

by ZANDTIFFANY
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Jan 31, 2024 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our priority, and we're happy to hear that Mike met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years!

January 30, 2024

No courtesy vehicles. Changed my radio station. Left trash in my car. Didn't give a car wash. More

by EVELYNDERD
Recommend Dealer
No
Employees Worked With
Mike Szafraniec
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Feb 03, 2024 -

Volkswagen of Downtown Chicago responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Evelyn, please reach out to Vale Barrera at 312-628-4848 directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Mar 20, 2024 -

Volkswagen of Downtown Chicago responded

Hello Evelyn, would you allow me an opportunity to make this right? Maybe I can offer you a complimentary wash? I would love to regain your trust. Thank you, Mike 847-477-3724

January 30, 2024

Very efficient, kind, and accommodating! I have been coming to downtown VW for many years and will be coming back for many to come. More

by Jmcguire88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

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