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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,621 Reviews
Call Service Center (312) 614-0196

1,621 Reviews of Volkswagen of Downtown Chicago - Service Center

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September 26, 2022

I am very satisfied knowing that I can count on people like Luis Tinoco he’s professionalism and excellent service makes me can Back to the shop..always finding a way to solve the issues.. More

by AARONMANTECA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2022 -

Volkswagen of Downtown Chicago responded

Aaron, We are very happy to hear Luis provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 22, 2022

Always a pleasure to work with the team in the service department. Very helpful in getting what I needed done to get back on the road. More

by Courtney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 21, 2022

They were a little slow when I dropped off my car - had to wait 30 minutes at least. But other than that, great service! More

by SFABI96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to leave us a review. We'll be sure to share your feedback with our crew. We sincerely value your business and look forward to your next visit.

September 18, 2022

I would have gave them 5 stars but the construction made it a tad bit hectic! More

by pikaboo85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2022 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

September 16, 2022

The car place is still getting remodel took along time for my car. Great place. More

by Reginald House
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Sep 17, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for your patience during our remodel. We look forward to seeing you again!

September 13, 2022

Miguel was amazing at what he does. I felt completely taken care of and supported. More

by JAYPATAYLOR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Sep 13, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your business, Jay. We appreciate you taking the time to leave us a five-star review. We're happy to hear that Miguel was able to serve you and demonstrate our commitment to great service.

September 12, 2022

The service manager is the brains of this operation. When the rep did not really capture the issue at hand with the car, he took over and moved things forward. Highly skilled manager of people. More

by westown1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager
Report | Print
Sep 13, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department. We look forward to sharing your compliments with our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help.

September 07, 2022

Took way to long to get an oil change and had to call in to get my car. More

by MMORRIS1219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Khamsot
Report | Print
Sep 10, 2022 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to Bill Dolan 312-628-4848. Thank you!

September 05, 2022

Adam. . who was my service advisor was very professional in explaining everything regarding my auto needs.. my car was repaired and returned in one day.. As More

by jjb6957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Sep 06, 2022 -

Volkswagen of Downtown Chicago responded

It's great to hear that Adam was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

September 05, 2022

Professional and personable people made this dealership visit quite the excellent experience to remember forever! More

by RONWESTEMAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2022 -

Volkswagen of Downtown Chicago responded

Ron, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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