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Volkswagen of Duluth

Hermantown, MN

Overview
Employees
Reviews
Vehicles
4.8
740 Reviews
Everything we do at Volkswagen of Duluth is done with pride. We want to be your go-to Volkswagen dealer in MN, and we'll go to great lengths to ensure your satisfaction. We have a staff of auto financing professionals who can assist you in obtaining the finest Volkswagen lease or car loan, as well as an outstanding vehicle service and auto repair center to meet all of your automotive needs. Our commitment to you does not end with the purchase. If you have any questions, please contact us at any time, Volkswagen of Duluth’s complete team is here to assist you! We are proud to provide Volkswagen sales and auto repair to Hermantown, MN but also the surrounding cities of Duluth, Cloquet, Proctor, Munger, Arnold, and many more! If you want to buy a car from a dealership that cares about its customers, stop by Volkswagen of Duluth and see for yourself!
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4735 Loberg Ave

Hermantown, MN

55811

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Showing 740 reviews

July 30, 2024

VW of Duluth was very prompt and accommodating. We were on a cross country roadtrip and my VW sprung a leak. This dealership fixed my car in a very timely manner and got us back on the road! More

by janessagammill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2024 -

Volkswagen of Duluth responded

Thank you for your kind review! We're glad we could assist you during your cross-country road trip. At VW of Duluth, we understand the importance of getting back on the road quickly and safely. It’s great to hear that our team could fix your car promptly and accommodate your needs. We wish you safe travels and are here for you anytime you need assistance. Enjoy the rest of your journey!

July 30, 2024

Serina had the bug all ready for us & sitting right out front. Cleaned and polished! I like a clean car! Serina met us right at the door with open arms ready to meet us and answer any questions that we More

by gtstockinger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serina Sprecco
Report | Print
Aug 02, 2024 -

Volkswagen of Duluth responded

Thank you, Gordy and Terri, for sharing your experience! We’re thrilled to hear that Serina made your visit so pleasant. It's always our goal to ensure a smooth and enjoyable process, from having the car ready to addressing any concerns. Serina’s dedication to her customers truly shines through, and we’re fortunate to have her as a Sales Manager. We appreciate your kind words and are glad you felt well taken care of. Wishing you many happy miles ahead from all of us at VW of Duluth!

July 30, 2024

Excellent service from VW of Duluth. My issue was resolved and they are top notch service! I will recommend VW of Duluth to my friends if they are in the market for a new car. More

by ann.prestidge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Kukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serina Sprecco, Andy Pegelow, Amber Blaylock, Aviana Skytta
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Aug 02, 2024 -

Volkswagen of Duluth responded

We're sorry to hear about your recent experience at our dealership. We strive to provide excellent customer service, and it's disappointing to learn that we fell short during your visit. We appreciate your feedback and take it seriously as it helps us improve. We'll address this with our team to ensure better service in the future. Please don't hesitate to reach out if there's anything we can do to make it right. Thank you for bringing this to our attention.

July 09, 2024

Dan did a great job. I wish parts would have been in stock. I am also disappointed that a brand new car wouldneed replacements. More

by robert.berg1051
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback. We're glad to hear that Dan provided great service during your visit. We apologize for the inconvenience caused by the parts not being in stock. We understand your disappointment and frustration, especially with a brand new car requiring replacements. Please know that we strive to improve our inventory and ensure such issues are minimized in the future. If there’s anything else we can assist you with or if you have further concerns, please don't hesitate to reach out. Your satisfaction is important to us. Best regards, The VW of Duluth Team

July 05, 2024

Dan was great taking care of my issue. In fact he got my car annualized, parts ordered and fixed before my service date that was scheduled. More

by truckdriverhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback! We're delighted to hear that Dan took great care of your issue. It's fantastic that he was able to get your car analyzed, parts ordered, and fixed even before your scheduled service date. We appreciate your patience and understanding. If you have any further questions or need additional assistance, please don't hesitate to contact us. Best regards, The VW of Duluth Team

July 03, 2024

Dan was attentive and what my thoughts were and tried to accomodate. He was good about returning calls More

by timkush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

Volkswagen of Duluth responded

We’re delighted to hear about your positive experience with Dan at VW of Duluth. It’s great to know that he was attentive to your needs and responsive to your calls. We strive to accommodate our customers’ thoughts and preferences, and we’re glad Dan was able to assist you effectively. Thank you for your kind words! Best regards, The VW of Duluth Team

July 02, 2024

They took care of my needs after we followed up with each other. I was very happy. More

by mjarvis9368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock
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Jul 03, 2024 -

Volkswagen of Duluth responded

We are pleased to hear that we could take care of your needs and that you were very happy with the follow-up and overall experience. Ensuring our customers' satisfaction is our top priority, and we're glad to have met your expectations. Thank you for choosing VW of Duluth! Best regards, The VW of Duluth Team

June 24, 2024

Customer service is top notch. From test driving a vehicle, to financing, to service after the purchase, I am very impressed. More

by Lesar98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Pegelow
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Jun 25, 2024 -

Volkswagen of Duluth responded

We are thrilled to hear that you had an excellent experience with our customer service at VW of Duluth! From test driving and financing to after-purchase service, our team strives to provide top-notch assistance every step of the way. Your satisfaction is our priority, and we are delighted to have impressed you. Thank you for your wonderful feedback! Best regards, The VW of Duluth Team

June 23, 2024

very friendly and was able to work around what I was trading in and my budget, will be going back when I need a new vehicle. More

by Tanishabarnes302
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Volkswagen of Duluth responded

We are delighted to hear that our team at VW of Duluth was able to accommodate your needs and work within your budget. Your satisfaction is our top priority, and we look forward to assisting you again when you need a new vehicle. Thank you for choosing us and for your kind words! Best regards, The VW of Duluth Team

June 20, 2024

I've had nothing but positive experiences with sales staff and service. Great customer service! More

by kaabrahamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serina Sprecco
Report | Print
Jun 21, 2024 -

Volkswagen of Duluth responded

We are delighted to hear that you've consistently had positive experiences with both our sales staff and service team at VW of Duluth! Providing great customer service is our top priority, and it's wonderful to know that we've met your expectations. Your feedback motivates us to continue delivering the best possible service. Thank you for being a valued customer, and we look forward to serving you again in the future! Best regards, The VW of Duluth Team

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