Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you for the 5-star review! We love hearing this! It's great to know our team has been able to help get your vehicle back on the road and address your concerns in a timely manner every time you visit. Thank you for trusting Volkswagen of Duluth with your service needs. We truly appreciate your support and look forward to seeing you again!

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and confusion you experienced during your purchase. We understand your concern, and you're absolutely right that clear communication is essential throughout the entire transaction process. While obtaining the title after the sale was discussed, it sounds like we did not do a good enough job explaining the possibility of additional paperwork, including the power of attorney, if the trade-in vehicle was sold before the title was received. We appreciate you bringing this to our attention. Feedback like yours helps us identify opportunities to improve our processes and better communicate expectations with our customers from the start. Thank you for choosing Volkswagen of Duluth, and we hope to have the opportunity to provide a better experience in the future.

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We appreciate your kind words about our phone and email communication, but we are very sorry to hear that your recent in-person experiences did not meet the level of professionalism and care you expected. We understand your frustration regarding the rental vehicle situation. Given the circumstances surrounding your repair and the fact that you had communicated your schedule, we can certainly see how the repeated calls would have been disruptive and left you feeling that your time and commitments were not being respected. That is not the experience we want any customer, especially a long-time customer, to have. We are also disappointed to hear about the lack of follow-up and the confusion surrounding the completion of your repair. Clear communication and a smooth handoff process are important parts of the service experience, and it sounds like we fell short in this case. Your feedback is valuable, and we will be sharing it with our team as we continue working to improve. We appreciate your loyalty over the years and would welcome the opportunity to discuss your concerns further. Please feel free to reach out to our Service Manager, Rob Hakala, directly at your convenience. — Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the great 5-star review! We’re so glad to hear everything was on schedule and well-communicated, that kind of transparency and consistency is exactly what we aim for. Making sure your vehicle is fully taken care of before the warranty expires is a big deal, and we’re happy we could deliver for you. We truly appreciate you choosing Volkswagen of Duluth and look forward to seeing you again next time!

Volkswagen of Duluth responded

Thank you for the great 5-star review! We’re so glad to hear you’ve had such a strong experience working with Dan over the years, his friendliness and knowledge make him a huge asset to our team. And a fast in-and-out visit is always a win! We truly appreciate your continued trust in Volkswagen of Duluth and look forward to taking care of you again!

Volkswagen of Duluth responded

Thank you for the fantastic 5-star review! We’re so glad to hear TJ was able to get you in quickly and take great care of you: friendly, efficient service and strong follow-up are exactly what we aim for. We’ll be sure to pass along your kind words! We truly appreciate you choosing Volkswagen of Duluth and look forward to helping you again next time!

Volkswagen of Duluth responded

Thank you for the incredible 5-star review! We’re thrilled to hear every experience with us has been fantastic. That’s exactly what we strive for! Daniel will really appreciate the shout out as well; his professionalism and dedication to helping our customers don’t go unnoticed! We truly appreciate you choosing Volkswagen of Duluth and look forward to taking care of you again next time!

Volkswagen of Duluth responded

Thank you for the 5-star review! We’re so glad to hear our team was easy to work with, kind, and focused on your goals. That’s exactly the experience we aim to deliver every time. We truly appreciate you choosing Volkswagen of Duluth and hope you’re loving your new vehicle!

Volkswagen of Duluth responded

Thank you for the amazing 5-star review! We’re thrilled to hear our Sales team made such a strong impression, teamwork and top-tier service are what we’re all about. Being called the best dealership you’ve ever been to is high praise, and we don’t take that lightly! We truly appreciate you choosing Volkswagen of Duluth and look forward to seeing you again down the road!

Volkswagen of Duluth responded

Thank you for the 5-star review! We’re so glad to hear scheduling and getting your repair taken care of was a smooth, easy experience. Daniel will love the shoutout; he works hard to make sure everything runs seamlessly! We truly appreciate you choosing Volkswagen of Duluth and look forward to helping you again down the road!