Volkswagen of Orland Park

The staff at the dealership are friendly and professional. Making appointments is very easy using the website. When bringing my car in for service, I'm always greeted by a service consultant. professional. Making appointments is very easy using the website. When bringing my car in for service, I'm always greeted by a service consultant. The waiting are is very clean and spacious with various beverage offerings. More

I took my car in for oil change and either the cashier or the customer next to me scanned my credit card and charge 59.99 to Amazon Digital. Cuz this was the only place l used my card at. On Jan 18. Please r the customer next to me scanned my credit card and charge 59.99 to Amazon Digital. Cuz this was the only place l used my card at. On Jan 18. Please review your cameras if u have them. More

Terrell gave us excellent service and adjusted his schedule to work with ours. We are very satisfied with his overall service, as well as everyone else. schedule to work with ours. We are very satisfied with his overall service, as well as everyone else. More

Friendly communication, responsive, and efficient No I don't need 9 more words for this review don't need 9 more words for this review More

When I brought my car to Volkswagen of Orland Park, they listed three items that needed to be done, however, these items did not need to be serviced. #1. I was told that I needed new tires.I had new tires, listed three items that needed to be done, however, these items did not need to be serviced. #1. I was told that I needed new tires.I had new tires, put on my car three weeks before bringing it in. #2. They said I needed an oil change. An oil change was done four weeks prior by Volkswagen of Orland Park. #3. I was told that the mirror on the passenger side needed to be replaced at the cost of $1700. Later, I got two other estimates and was told that only the mirror cover and signal lamp needed to be replaced and the highest estimate was $411 which included both parts and labor. More

Excellent and seamless service provided by Taylor, Mr. O and of course Mr. Alex. Unforgettable! O and of course Mr. Alex. Unforgettable! More

Young lady with glasses took far too long to acknowledge a person that didn't look like her. She was curt in her responses and suggested that I take my 2025 vehicle elsewhere...so I did. a person that didn't look like her. She was curt in her responses and suggested that I take my 2025 vehicle elsewhere...so I did. More

Everyone was great and friendly. They made the experience easy and effortless. Will definitely be recommending this dealership to friends and family. They made the experience easy and effortless. Will definitely be recommending this dealership to friends and family. More

John was very thorough and delivered on his promise. He went above and beyond to ensure that I was satisfied. The hospitality at the dealership is commendable. He went above and beyond to ensure that I was satisfied. The hospitality at the dealership is commendable. More

Worst experience ever, was rudely dismissed by the General Manager Rick, after bringing to the financial advisor Alex that it was currently two car loans out in my name for one car. Which I was totall General Manager Rick, after bringing to the financial advisor Alex that it was currently two car loans out in my name for one car. Which I was totally unaware of because I only signed for one car loan, the other car loan was signed illegally. More