Volkswagen of Orland Park

Nate and Ray were amazing. Very thorough Exact interior/exterior I wanted. Will recommend everyone to Orland VW and Nate and Ray Very thorough Exact interior/exterior I wanted. Will recommend everyone to Orland VW and Nate and Ray More

Quick and helpful. Shown a lot of respect and care Total care from start to finish Shown a lot of respect and care Total care from start to finish More

Every time I’ve needed anything from an oil change to a random service question I have experienced excellent customer service! random service question I have experienced excellent customer service! More

Very friendly and helpful. Terrell is very knowledgeable about my car. The car was in impeccable condition when I got it Terrell is very knowledgeable about my car. The car was in impeccable condition when I got it More

Purchased a car, they titled the wrong VIN on me. 2nd key wouldn't work had to return twice to get it corrected. No apology, the general manager wouldn't even come to speak with me. 2nd key wouldn't work had to return twice to get it corrected. No apology, the general manager wouldn't even come to speak with me. More

Gerardo is hands down the heart of the service Department! He always updates me promptly and has taken great care of me and my car! service Department! He always updates me promptly and has taken great care of me and my car! More

Roberto is extremely unprofessional and lacks on knowledge. Keep saying my vehicle was not covered under any warranty and had me calling lots of places to figure out the issue. My vehicle was not di knowledge. Keep saying my vehicle was not covered under any warranty and had me calling lots of places to figure out the issue. My vehicle was not diagnosed properly and pushed for a new battery for $540 and Roberto got upset because I didn't got the battery. He told me that he wasn't going to give me my car until I paid something. I asked for a Supervisor and Roberto just showed up with my kits and told me to take my vehicle. I took my vehicle to a different dealer and found out an issue with the door harness. More

Had vehicle ready foe test drive and the purchase was smooth and easy Great people smooth and easy Great people More

Service department: Roberto is extremely unprofessional and lacks on knowledge. Keep saying my vehicle was not covered under any warranty and had me calling lots of places to figure out the issue.After cal and lacks on knowledge. Keep saying my vehicle was not covered under any warranty and had me calling lots of places to figure out the issue.After calling VW of Countryside; a service tech told my to inform Roberto my vehicle was covered under certify pre-own vehicle. My vehicle was not diagnosed properly and Roberto pushed for a new battery for $540, Roberto got upset because I didn't got the battery and the conversation was very disrespectful. He told me that he wasn't going to give me my car until I paid something. I asked for a Supervisor and Roberto just showed up with my kits and told me to take my vehicle. I took my vehicle to a different dealer and found out an issue with the door harness. More

I bought the vehicle I was looking for but the customer service was not as I expected, car I purchased was driven 718 mile by general manager when I was looking this car in the website it didn't mentioned service was not as I expected, car I purchased was driven 718 mile by general manager when I was looking this car in the website it didn't mentioned that it had 700+ miles nor the sales person told me when I test drove, car did not had original floor mats sales manager told me he was gonna order it I never got response back until I called dealership. I got floor mats yesterday but they are not original Tiguan mats . Not happy with that. Overall very poor customer. I will never buy vehicles from them in the future also I make sure my friends and family also not do business with them. More