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Volkswagen of Salem

Salem, OR

4.2
1,271 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 1,271 reviews

March 01, 2026

Fast service, and delivery of goods as promised They had my loaner car ready for me to drive home More

by ZACKNICKTUCKER636
Recommend Dealer
Yes
Employees Worked With
IDR
Mar 01, 2026 -

Volkswagen of Salem responded

Thank you for sharing your experience. We’re pleased we could complete your service promptly, deliver your parts as promised, and have a loaner ready so you could get back behind the wheel of your ID.4 without delay. We look forward to helping with any future maintenance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 28, 2026

Communication was subpar. Purchased a used vehicle and it wasn’t ready or cleaned up after sending a down pmt 3 days prior to arrival and setting a day to pick the vehicle up More

by BJDEEDS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bailey Noland
February 27, 2026

Good The service was great. The timeline worked well. I'm so glad I had an extended warranty. Is this enough? More

by susandvr1
Recommend Dealer
Yes
Employees Worked With
Josh and Greg
Feb 27, 2026 -

Volkswagen of Salem responded

We’re glad your Tiguan service went smoothly and aligned with the expected schedule. It’s great to know the extended warranty offered extra assurance for the work performed. Feel free to reach out if you need further assistance with anything. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 27, 2026

Husband brought Audi for oil change clarified cost with coupon I received refused to honor More

by FRESCA1242
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Service mngr
February 25, 2026

He was helpful, answered all questions, was patient with us, and went above and beyond. More

by JOSHUAJORDAN0917
Recommend Dealer
Yes
Employees Worked With
Andreas
Feb 27, 2026 -

Volkswagen of Salem responded

Joshua, it's great to hear that Andreas was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 24, 2026

They lied to me , probably relying on my age and disability to not question what the salesman said. I have particular safety features that I needed , that were promised , and were not on the car the More

by KATBUG01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Reid
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Azeal salesman
Feb 27, 2026 -

KATBUG01 responded

I would like to discuss this in greater detail. My contact information has been sent. I look forward to hearing from you soon.

Mar 01, 2026 -

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 24, 2026

I did not really work with them . Purchase through driveway I am thankful Beautiful car More

by licia.green
Recommend Dealer
Yes
Feb 26, 2026 -

Volkswagen of Salem responded

Licia, at Volkswagen of Salem, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 23, 2026

Tonya was fantastic throughout the whole process. She made my daughter’s first car buying experience fun and easy. More

by ALEXBROOKSPHOTO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanya Risseeuw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaulin
Feb 23, 2026 -

Volkswagen of Salem responded

It’s wonderful to hear Tanya helped make your daughter’s first car purchase enjoyable and straightforward. Thank you for sharing your 5-star experience. Congratulations on the new Volkswagen. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 22, 2026

Salesman was great. He took the time to show me how the electrical gadgets worked and was patient. More

by NROCHELLESUS3
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dam
Feb 22, 2026 -

Volkswagen of Salem responded

We’re thrilled you enjoyed the walkthrough of the electrical features on your new Volkswagen ID. Buzz. It’s great to hear our team took the time to make everything clear and comfortable. Thank you for the five-star review. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 21, 2026

Great, informative, and very polite. Tonya was very helpful from the beginning to the end. Left no stone unturned! More

by MARCOSJRMAYA216
Recommend Dealer
Yes
Employees Worked With
Tonya
Feb 21, 2026 -

Volkswagen of Salem responded

Congratulations on your new Volkswagen Atlas. We’re glad our team’s thorough and polite guidance made the process smooth from start to finish. Thank you for sharing your experience with us. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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