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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.2
1,324 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 1,324 reviews

April 23, 2026

They are accommodating and professional. Always follow up on services provided. Informative, thorough, kind, and helpful More

by CHRISNMISSIVAUGHN
Recommend Dealer
Yes
Employees Worked With
Greg
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Apr 23, 2026 -

Volkswagen of Salem responded

We appreciate your kind comments about our accommodating and professional approach during your Volkswagen ID.4 service visit. It is rewarding to hear our follow-up and thorough communication kept you informed and made the process smooth. We look forward to assisting you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 23, 2026

Great and friendly service! Here are more words to meet a sillly minimum word count More

by MRHADLEY2525
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sorry not recalling specific names
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Apr 23, 2026 -

Volkswagen of Salem responded

Thank you for your five-star review, and we’re thrilled you found our team friendly. It’s great to know you’re enjoying your used GMC Sierra 1500. Please reach out if there’s anything else we can assist you with. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 22, 2026

Typical pressure, sales dealership, wasn't attentive to my scheduling challenges, were more concerned about getting their sale than winning a customer. I was sold on the vehicle. I just needed to leave and More

by RMBARRON74
Recommend Dealer
No
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April 22, 2026

Very pleasant experience from taking a test drive to purchasing a vehicle at this dealership. Thank you to the employees for their professionalism. More

by BJCPDX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2026 -

Volkswagen of Salem responded

Jose and our team are thrilled the test drive and purchase of your Toyota Highlander went so smoothly. We appreciate you highlighting our professionalism throughout the process. Thank you for choosing us and enjoy your new vehicle. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 22, 2026

All the staff I worked with were very friendly, the dealerships business practice of adding mandatory theft protection for $500 bucks is a bit sneaky in my opinion. This should have been evident in the More

by biomedgolfer
Recommend Dealer
No
Employees Worked With
Jorge
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Apr 25, 2026 -

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Apr 25, 2026 -

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 21, 2026

Well Buying a used vehicle from a far distance Correct vehicle description Is key Usually, with a walkaround video that shows all the imperfections This was not done I was told that the vehicle had no imp More

by CHAZTACH
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
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Apr 22, 2026 -

Volkswagen of Salem responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 20, 2026

I'm happy with the vehicle other than when I open the hood I noticed there's some rust on things that I didn't see before I made the purchase which is kind of discouraging I need to find some kind of rus More

by AUBUCHON.ANDREW
Recommend Dealer
Yes
Employees Worked With
AZ
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Apr 20, 2026 -

Volkswagen of Salem responded

Thank you, Andrew, for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! All of us at Volkswagen of Salem are glad to have you as a customer. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 19, 2026

I am owed $450 as a refund and I have not received it. I have called 5 times with no calls back. More

by MARKPAULATAYLOR
Recommend Dealer
No
Employees Worked With
I tried to work with the sales manager. I have called 5 times to check the status of my refund.
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Apr 23, 2026 -

Volkswagen of Salem responded

Mark, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Apr 23, 2026 -

Volkswagen of Salem responded

Mark, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 19, 2026

Friendly, efficient, good value for vehicle. Overall great experience with AZ and the signing manager. More

by Q.MOMMY13
Recommend Dealer
Yes
Employees Worked With
AZ
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Apr 21, 2026 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad AZ and our team were able to help, and we hope to see you again! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 17, 2026

Quick and very professional. They are always informative and make sure you are in the loop on what is going on. More

by PORTOGI
Recommend Dealer
Yes
Employees Worked With
Greg
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Apr 18, 2026 -

Volkswagen of Salem responded

Thank you for recognizing our prompt and professional care for your Volkswagen. We’re glad our team kept you fully informed throughout the process. We look forward to assisting with your vehicle’s future needs. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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