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Volkswagen of Salem

Salem, OR

4.2
1,114 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 1,114 reviews

October 27, 2025

Awful service takes forever to get workers to respond, CANT even get an accurate time estimate. Inconsiderate of peoples time. And charge absurd service fees! More

by Cecilia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
October 27, 2025

Pleasant car buying experience, would highly recommend working with Dema for your next car. The whole team at Salem VW was great to work with. More

by XXICDBOY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dema
Oct 27, 2025 -

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 26, 2025

A few of the sales people were exceptional, professional, and easy to work with. Of the many car dealerships I visited looking for a car in the immediate vicinity I feel the VW dealer is by far the best. In More

by TOM490405
Recommend Dealer
Yes
Employees Worked With
Kaulin
Oct 26, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 26, 2025

Very poor communication. One person was great in getting answers and things moving but just not impressed. Probably be my last time buying a car from you More

by TORR541
Recommend Dealer
No
October 25, 2025

My oil change was done as scheduled. However, it took over 2 hours and the tag for next change due has incorrect date on it, says my next oil change is due a full year from now. More

by none25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2025 -

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 25, 2025

Easy great experience! Vacuumed and washed my car too, thats an added plus. Overall great More

by JRIGGI25
Recommend Dealer
Yes
Employees Worked With
Devin hand
Oct 25, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 25, 2025

They promised to do a few things and only did one of them in 7 days with a I’m sorry when I showed up to get the vehicle a week after signing papers More

by JLOVELADY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brendon
October 25, 2025

Advertising one price and then having mandatory add-ons ($500 tracking device) to the used car price is unethical and I believe illegal. Ill never shop at any of your dealerships and discourage anyone I fr More

by CHARLESGBARETT
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
It wasnt a specific employee instead your standard practice.
October 24, 2025

Great sales people! I had a smooth, stress-free experience from start to finish. Excellent communication and zero pressure throughout More

by TIMPACHR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan and Skip
Oct 24, 2025 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 23, 2025

Very nice sales team and pleasant to work with. The showroom looks great and has a good selection of new models to look at. More

by BRHULETT7247
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dmytro and Collin
Oct 23, 2025 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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