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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
995 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 995 reviews

June 18, 2025

AZ did a wonderful job and negotiations went smooth. In and out in less than 90 minutes. More

by MADGWD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AZ
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Jun 18, 2025 -

Volkswagen of Salem responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

June 18, 2025

The service department was very helpful. And felt heard with all my questions being answered. Very polite and professional. More

by SYDCAESAR27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2025 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 17, 2025

The advisor I worked with was great and it was easy to get an appointment when I called in. More

by C.RMOLINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
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Jun 17, 2025 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 16, 2025

Overall good. The only issue I had was that work was recommended that had already been done within the last year and they weren't aware even though the work was do More

by MICHAEL.MORGAN0
Recommend Dealer
Yes
Employees Worked With
Don't remember his name.
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Jun 16, 2025 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 16, 2025

My experience at Lithia VW of Salem was awesome. The staff was helpful and courteous and the sales team were diligent with helping out on financing. Everything happened quickly and on time and my ne More

by JT1981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yesenia Escobedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garibay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2025 -

Volkswagen of Salem responded

Here at Volkswagen of Salem, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

June 15, 2025

Brendon made the process as smooth as possible, and was upfront about everything. It was refreshing working with someone down to earth, that did not beat around the bush! More

by CStone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendon
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Jun 15, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

June 15, 2025

David did a great job with my oil change. Even with the surprise snake in my car. They are quick and efficient More

by BCAMERON84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David quarlas
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Jun 15, 2025 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 11, 2025

Service is adequate. No personality. Complete service in a timely manor. Minimal client interaction. Area clean. More

by DROSEGASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 11, 2025

Ordered new keys and FOBS. River was great! The shock was the programming portion after I had received the keys. Thanks We know have spares!! More

by Charlie 5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 11, 2025

The wait time seems excessive. Offer of car wash great, no wiper fluid fill bad More

by DYONNE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2025 -

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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