Volkswagen of Salem

Overall good experience. We don't live nearby so test drove and decided the car we wanted locally. Found the trim+color we wanted at VW of Salem. Took a few calls to get them We don't live nearby so test drove and decided the car we wanted locally. Found the trim+color we wanted at VW of Salem. Took a few calls to get them to get us the pricing info on the car and speaking with a few different sales people. Kind of odd considering i called and said "I want tgus ca4, what is the price." Once we got to Tonya and got the deposit put down, the responsiveness was significantly better. Tonya was easy to work with. My only complaint is that extended warranty and other late in the process adds are never well disclosed up front. They really need to show what the extended warranty covers and what services you get with it way earlier so the buyer can do the math and determine in advance if they want it or not. Getting hit with it during finalization of payment and title is an angering sales tactic. This isn't the only dealership that does this. If it had been up front I would have given 5 stars More

The service dept does a great job every time I am there. I have had no issues at all I have had no issues at all More

Volkswagen of Salem has been our go-to dealership since purchasing our 2023 ID.4 and late 2022. The sales and service team has been consistently knowledgeable and helpful. Thanks! purchasing our 2023 ID.4 and late 2022. The sales and service team has been consistently knowledgeable and helpful. Thanks! More

Did not follow through with services promised in the time they were promised. My car was there for weeks and I made multiple unnecessary trips to Salem (1 hour drive from my home) because of their lack of co they were promised. My car was there for weeks and I made multiple unnecessary trips to Salem (1 hour drive from my home) because of their lack of communication and follow through. More

would not recommend this dealer. very unprofessional with bad communication and service. their prices are outrageous for the services. you’re better off going to a different shop. very unprofessional with bad communication and service. their prices are outrageous for the services. you’re better off going to a different shop. More

Brendan and sales team definitely made it easy and comfortable to purchase the very specific vehicle I was shopping for. I was also impressed wi the how quickly the signing process was handled and I r comfortable to purchase the very specific vehicle I was shopping for. I was also impressed wi the how quickly the signing process was handled and I really liked that my deal could be paperless. I would definitely recommend friends and family looking for a new or used car to check out VW of Salem. I now have my dream SUV and I could not be more pleased. More

Brandon was wonderful. He is very knowledgeable and friendly and helped us find the perfect car for our needs. He’s great to chat with and looked out for our best interests He is very knowledgeable and friendly and helped us find the perfect car for our needs. He’s great to chat with and looked out for our best interests. More

My worst experience buying a car. The salesman was very pushy and finance was the same. The salesman was very pushy and finance was the same. More

People there are a bunch of wannabes. I go there just because i already pay for my oil change otherwise i would never go back there. I go there just because i already pay for my oil change otherwise i would never go back there. More

Staff very knowledgeable and friendly. Even though I waited several hours for completion of work (by my choice) there were comfortable chairs and snacks available. Even though I waited several hours for completion of work (by my choice) there were comfortable chairs and snacks available. More