Volkswagen of Salem - Service Center

I like this car because its very easy to drive and comfortable.And the aircon is good comfortable.And the aircon is good More

Things could have been handled better, service manager never did call me and discuss the issue with the exhaust. Instead they just cancel my warranty. Don’t look for me ever coming back never did call me and discuss the issue with the exhaust. Instead they just cancel my warranty. Don’t look for me ever coming back More

Good Customer Service. Technicians were knowledgeable of the vehicle and and services it required. Service department did not try to pressure customer into additional servi Technicians were knowledgeable of the vehicle and and services it required. Service department did not try to pressure customer into additional services. Good job overall More

The work was done professionally. It was on a recall, so I didn't have to worry about the price. I liked the car wash which was included. It was on a recall, so I didn't have to worry about the price. I liked the car wash which was included. More

Exceeded my expectations Staff was friendly and knowledgeable. Parking was a breeze. Prices were less than expected knowledgeable. Parking was a breeze. Prices were less than expected More

always friendly, eager to help, quality workmanship, fair prices, and they offer so many online discounts and specials that really help people on a budget fair prices, and they offer so many online discounts and specials that really help people on a budget More

Excellent service and work done on time. The service department was good at describing service being done on my vehicle. The service department was good at describing service being done on my vehicle. More

Dealership has problems, managers of department do not communicate well with customers. My last repair work took a week or more longer then it should have. I was told their systems had been hacked. It too communicate well with customers. My last repair work took a week or more longer then it should have. I was told their systems had been hacked. It took a month to get the motor work completed. It was very exspensive. I am looking for a new shop to do my work. More

Made an appointment and was reminded of it 5 times. Showed up and no one was there. Had to ask a sales person where the service person was. Non one knew where he was. He walked in 10 minutes later. D Showed up and no one was there. Had to ask a sales person where the service person was. Non one knew where he was. He walked in 10 minutes later. Didn’t say sorry, didn’t introduce himself. Took an hour for an oil change. Didn’t get any kind of report of what was checked, levels afterward. It was not the best. If I didn’t have a warranty for oil changes I would never come back. More

Jan and I are well pleased with the way we were treated during the sales process. during the sales process. More