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Volkswagen of South Charlotte
Charlotte, NC
2,184 Reviews
Thank you for visiting our website. My name is Mark Cohen. I am the General Manager/Owner here at the all new Volkswagen of South Charlotte. It is our ultimate goal here to provide you with all the information you request in an up front straight forward manner. My complete desire is to make sure that each and every customer is treated with the professionalism and courtesy that they come to expect from all of my staff.
If there is anything that I can do for you personally please do not hesitate to give me a call or visit me at the store. If you are not happy with your experience please let me know, so I can try to help.
Thanks
Mark Cohen
GM
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 2,184 reviews
June 01, 2018
Great buying experience, even better car We came in looking at the VW Atlas after a long day of bouncing from dealership to dealership and looking at all the available mid size SUV’s we decid We came in looking at the VW Atlas after a long day of bouncing from dealership to dealership and looking at all the available mid size SUV’s we decided on a 2018 Atlis. It was slightly used so it was a bad xxx looking car with very few miles. Jendy was our sales person and he was beyond excellent. Great knowledge of the car and just an all around great guy. We told him what we could do money wise and he got right to work with his sales manager and got the deal done. We are very happy with the car and even happier with the service we received from the VW of South Charlotte team. Thanks guys we will definitely be back as I want an Atlas for me as well. Again fantastic place to buy a car. More
by MsMabey
June 01, 2018
Great spot, great people I honestly haven't experienced the level of customer service that I have here from any other place. Not only that, but the location is clean and custo I honestly haven't experienced the level of customer service that I have here from any other place. Not only that, but the location is clean and customer-focused. Ryan O'Shields was wonderful. I would recommend any day! More
by Jfhire
Employees Worked With
Ryan O'Shields
June 01, 2018
Always a friendly an quick experience Ryan and Alden are always incredibly helpful. Perfect ambiance inside the dealership and they are always making sure I'm completely taken care of wit Ryan and Alden are always incredibly helpful. Perfect ambiance inside the dealership and they are always making sure I'm completely taken care of with my Jetta. More
by Gotdead
May 25, 2018
Superior service and family oriented This dealership is one that I will continue to come back to each and every time I need a vehicle for my family and now large organization I work for. This dealership is one that I will continue to come back to each and every time I need a vehicle for my family and now large organization I work for. The customer service is out of this world and the best I have ever had the pleasure to be a part of. More
by ncnansmom
May 24, 2018
A great job by Michael McMorrow Michael McMorrow did a fabulous job in getting me the vehicle I wanted and the Staff jumped in to get me the figures I was looking for Michael McMorrow did a fabulous job in getting me the vehicle I wanted and the Staff jumped in to get me the figures I was looking for More
by Snakeeyes1
Employees Worked With
Michael McMorrow
May 24, 2018
Don't get your Golf R or car you care about serviced here I am not usually the person who takes their time to review anything. But, after acknowledging their mistakes and fixing them this service center just I am not usually the person who takes their time to review anything. But, after acknowledging their mistakes and fixing them this service center just can't stop themselves from getting in their own way. I will try to be brief. I bought tires from the service department and had them mount/balance. When removing the old wheel weights, someone used a screw driver gashing my wheels 20+ times as they tried to get them off. It's very basic to use adhesive remover to get wheel weights off. I was livid and the shop foreman agreed that what happened was horrible. He asked me to let them see if they could repair the wheel(s) for me. I was okay with that. Service Department's third party vendor repaired them and painted them. They were fine. The next time I visited the service center, I needed an oil change, tire rotation, and to swap a good wheel for a bad one (dismount and remount tire). The oil change and tire rotation took three hours or more. The bead of the tire was ripped in the process. Service Advisor Adam Mikels covered the oil change and apologized. He knew me from the previous wheel fiasco. Assistant service manager Joerg later called me and agreed to cover me a new Michelin pilot super sport tire. But, not before they gave me a free tire to drive off in because I had to get out of there the other day. When I drove away after 4 hours, a rear right pressure loss sensor came on. I immediately drove back and asked for a loaner car. They did not have one. I had to have a friend pick me up. When I went back to get my car, the wheel that I had taken off the car was just laying on my folded back seat. No bag, no cover, just tossed in there. Please understand this wheel was filthy dirty. Post winter weather dirty. I voiced my concerns to the service department again. I was offered a full interior detail which I never received. Additionally, that same day I had went in to have the USB port fixed as it had stopped working. Whoever took down the work order wrote that my 12V outlet was what needed fixing. So, I had to go back. When I went back to have the USB port replaced, the technician who did the work mangled the plastic trim bits around the center opening where the USB port is. Overall, the customer service people I worked with were extremely accommodating. But, you have to have your best people working on a customers car after you royally mess stuff up and begin to understand that this customer really notices mistakes. I am not okay with B grade work. More
by BEM93
May 18, 2018
Don't take your Golf R or high-performance car here I had brought my 2016 Golf R to VW South Charlotte to get serviced on a number of occasions. Each time I took it in, a new issue popped up. I bought t I had brought my 2016 Golf R to VW South Charlotte to get serviced on a number of occasions. Each time I took it in, a new issue popped up. I bought tires here and had them mount and balance because they have a hunter roadforce balance and alignment machine. Service Express tech took the existing wheel weights off with a screw driver leaving 20+ gashes on the inside of the wheel. Sure, service center offered to repair the wheels and paint them, but that never should have happened. Had service center rotate wheels and mount a new wheel with an existing tire. Ripped the bead on the tire in the process. They offered to buy me a new tire. USB Port went out in the car, car is under warranty so they replaced it. In replacing the USB Port whoever did the work gouged the plastic trim bits around the opening to the center storage. I always ask that the dealership doesn't wash my car. Last time around, they washed my car leaving small scratches that weren't there before. In all, are they bad people? No, not necessarily, but don't trust that they are going to take care of your car as you would. If you are particular about your car just take it to GMP Performance. It may cost more for everything, but you'll have a better experience. More
by BryanM
May 16, 2018
Brandon D is Your Guy!!! I have been looking for a vehicle for about 5 months to lease for the first time on my own. As a young girl, the car buying/leasing process is intimid I have been looking for a vehicle for about 5 months to lease for the first time on my own. As a young girl, the car buying/leasing process is intimidating. Well, that is if you go anywhere else. After looking at other dealerships, I am so glad I ended up at VW South Charlotte. I had the pleasure of working with Brandon D. who was extremely professional, but in a manner that made you feel at ease about such a big purchase. He never pressured me, and always made me feel I could speak my mind and ask questions. He helped me get one heck of a deal, and I HIGHLY recommend him to anyone in search of a vehicle. More
by TessaSouffrant
May 15, 2018
Amazing experience!! This has been the best experience at a car dealership I have ever had. I am so in love with our new family vehicle, a 2018 Tiguan. I am literally blow This has been the best experience at a car dealership I have ever had. I am so in love with our new family vehicle, a 2018 Tiguan. I am literally blown away by all the features. The service is second to none and the sales team here has been so wonderful and helpful. Thank you VW of South Charlotte! More
by Heatherroode
May 15, 2018
No pressure and simple We went in to "look" and ended up leasing! The 2018 Atlas is incredible. We worked with Moe and Drew and had a great experience with them both. We went in to "look" and ended up leasing! The 2018 Atlas is incredible. We worked with Moe and Drew and had a great experience with them both. More
by Kayla C
