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W&L Subaru

Northumberland, PA

Overview
Employees
Reviews
Vehicles
4.8
4,366 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,366 reviews

November 02, 2021

My oil light came on. Pulled in and asked if they could check the level and fill it as needed. They were quick and friendly. No charge. I left happy. More

by GREGCAVALIER2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
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Nov 04, 2021 -

W&L Subaru responded

Thanks so much for the feedback! Have a great day!

November 02, 2021

Very nice! They listened to my concerns and answered all my questions. I felt valued as a customer. More

by ahonabach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo, Tony Kauffman
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Nov 04, 2021 -

W&L Subaru responded

It was our pleasure helping you! Thanks for the review!

October 30, 2021

It is a great experience,Salesman Kyle dida super job. I It is a great experience,Salesman Kyle did a super job. I will be BACK. More

by vjindelicarto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2021 -

W&L Subaru responded

Thank you so much for your business!

Nov 01, 2021 -

vjindelicarto responded

A great experience at W & L Subaru with Kyle Bennar in sales. I would definitely repeat my business with them again. I would highly recommend this dealer to all of my friends.

October 29, 2021

I was not satisfied with the car I received, but they exceeded my expectations with finding me one that I love! More

by millerkyanna10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
Alex Capolupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Bluge , Mark Piercy
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Oct 29, 2021 -

W&L Subaru responded

I'm glad we were able to help you! Thanks for the review!

October 28, 2021

Professional operation, courteous staff, knowledgeable workers, and reasonable rates and service...would highly recommend to anyone More

by fegleyalan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2021 -

W&L Subaru responded

Thank you so much for the 5-star ratings!

October 28, 2021

Everyone was so nice and very helpful in helping me buy a new car they explained everything to me as well More

by wintersteen.kyle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick cubb , Mark Piercy
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Oct 29, 2021 -

W&L Subaru responded

Thanks so much! Have a great day!

October 27, 2021

Waiting area is comfortable. Appointment was for 10 AM, arrived 9:45 AM, routine service not completed until 11:15 AM. Seemed excessive. More

by jwftrf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2021 -

W&L Subaru responded

Thank you for the feedback. Sorry the wait seemed excessive. Next time you schedule an appointment, feel free to take advantage of the free loaner car perk we have. We also have free pick-up and delivery within 40 miles. Thanks again, and have a great day.

October 26, 2021

Always greeted by friendly staff. Waiting is done in a comfortable customer lounge. Snacks and drinks are big plus. More

by racross719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Heltzinger, Michael Aube
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Oct 26, 2021 -

W&L Subaru responded

We're so pleased you enjoyed the free munchies and beverages in our service department! Thank you, and have a great day!

October 26, 2021

Very accommodating - excellent service - comfortable facility. Always a good experience visiting and negotiating a new car More

by Brad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Report | Print
Oct 26, 2021 -

W&L Subaru responded

Thank you so much for the review!

October 26, 2021

My issue was not resolved. I feel that the factory should have been called as the Manuel says my issue can be resolved More

by carolejanek
Friendliness
Recommend Dealer
No
Employees Worked With
Do not know, Phil Rizzo
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Oct 26, 2021 -

W&L Subaru responded

Hi Carole, thank you for the feedback. We're very sorry you did not have a good experience. Please give our service department a call at 570.473.3432 and let us know how we can help. Thanks again, and have a great day.

Oct 26, 2021 -

carolejanek responded

I did Ask service to call factory and see if they could give an answer to my request

Oct 27, 2021 -

W&L Subaru responded

Feel free to let me know what question you have, and I'll be very happy to forward it along to the factory to see what they say.

Oct 28, 2021 -

carolejanek responded

My issue is that in my Outback Owners Manual 2022, on page 276 under Reverse Tilt Down Feature it states “THE FACTORY SETTING (DEFAULT SETTING) FOR THIS FUNCTION IS SET AS THE FRONT PASSENGERS SIDE MIRROR. THE SETTING OF DRIVERS SIDE MIRROR OPERATION CAN BE CHANGED BY A SUBARU DEALER. I had my vehicle to the dealers twice and they were not able to do this function. I have used this function on 2 of my previous vehicles for backing up and backing into my driveway. That is why I have pressed this issue. Thank you

Oct 28, 2021 -

W&L Subaru responded

I will get you an answer! Stay tuned!

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