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W&L Subaru - Service Center

Northumberland, PA

4.7
2,079 Reviews

2,079 Reviews of W&L Subaru - Service Center

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June 27, 2020

Friendly and efficient applies to all at W&L. Would not hesitate recommending them to anyone. If in the future I would need a new vehicle, I would definitely consider W&L. More

by palelilac
Recommend Dealer
Yes
Employees Worked With
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jun 27, 2020 -

W&L Subaru responded

Thank you, it was our pleasure helping you in service!

June 27, 2020

Ignores request to opt out of email contact. Dealership did recall work. We had no other business dealing with them. Please remove the email address! More

by lengelfour
Recommend Dealer
No
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2020 -

W&L Subaru responded

Hi, Thank you for your feedback. The reason you are still getting emails is that on May 8 you wrote in telling us you were not receiving confirmation emails from service. So we turned on email communications to ensure that you would receive those confirmations. That, of course, turned on all other communications as well. I will disable emails, but please keep in mind, this could also disable confirmation emails from service. Have a great day.

June 27, 2020

Always helpful and courteous All service members are pleasant and answer all questions and concerns in a manner that makes it possible to ask even basic questions. Always helpful More

by DAISYMAY595
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac; Nick
Jun 27, 2020 -

W&L Subaru responded

Thank you, it was our pleasure helping you!

June 27, 2020

Continue to AMAZE Roy and Mike Thomas go above and beyond to make sure I have an exceptional experience. They are always extremely helpful and courteous. Pricing is m More

by Subaru#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Bassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jun 27, 2020 -

W&L Subaru responded

Thanks, we're glad you enjoy our service dept!

June 20, 2020

Always great customer service Everything was great from time of arrival till pick up! Felt very safe during this time of COVID 19 and the service team was very efficient in gettin More

by staceyandshub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2020 -

W&L Subaru responded

Thank you, we really appreciate your review!

June 20, 2020

Service for a recall problem. Awesome dealership, the lady who checked me in was extremely pleasant, the customer waiting area was very comfortable and they did a free multipoint i More

by thomasfasnacht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Eister
Jun 23, 2020 -

W&L Subaru responded

Thank you for making the trip! Have a great day!

June 19, 2020

Wonderful! Great in every way. We have always had a great experience when dealing with people from Sales to Service Dept. They've treated us in a professional More

by darbar65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Piercy, Ken Heim, Kim Rorke
Jun 23, 2020 -

W&L Subaru responded

Thanks so much for posting this review!

June 19, 2020

W&L service continues to amaze me. They are very efficient and extremely friendly. They always provide me with a loaner that is a brand new car unlike most dealers who give me junk to drive. More

by Lynnette
Recommend Dealer
Yes
Employees Worked With
Gregg Bassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Clymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meghan Balum, Phil Rizzo
Jun 19, 2020 -

W&L Subaru responded

Thank you so much Lynette for the 5 star rating and for sharing your experience and things that are important during your visit. We appreciate your business and continued relationship with our dealership. Loaner vehicles for our customers are very important to us and one of the ways we can separate ourselves from others dealers in the area. Thank you so much for your feedback and positive review!

June 18, 2020

Excellent customer service and inspection staff. We were greeted by a young lady who accepted our keys and paperwork to have our car inspected. We waited in the area designated. The television was More

by JESWBS67
Recommend Dealer
Yes
Employees Worked With
Sorry but I do not know their names.
Jun 18, 2020 -

W&L Subaru responded

We are so glad you had a great experience in service. Thanks!

June 18, 2020

Great people to deal with Dealership is great to work with. The place is state of the art. Will be dealing with these folks from now on. Keep up everything you do. More

by jtwhyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Piercy
Jun 18, 2020 -

W&L Subaru responded

Thanks so much!

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