Back

W&L Subaru - Service Center

Northumberland, PA

4.7
2,082 Reviews

2,082 Reviews of W&L Subaru - Service Center

Sort by
May 20, 2020

Continuing helpfulness I am always treated very well by the service department however I had a tire blowout on a vehicle with less than 400 miles and I had to purchase a new More

by DAISYMAY595
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac, Ken Heim
May 21, 2020 -

W&L Subaru responded

Thank you for the feedback. In most cases, the reason relatively new tires blowout is due to damage caused from road debris, or weakening from brushing the sidewalls along curbs, which isn't covered by any manufacturer warranty. If you have any questions, please give us a call 570.473.3432, and we will always do our best for you. Thanks again, and have a great day.

May 18, 2020

State inspection handled promptly, without charge Could not have been more please with the way this was handled -- at zero cost to me. Had a loaner at the ready. Process took less than an hour. More

by dml9224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issac
May 18, 2020 -

W&L Subaru responded

We are very pleased that you had a great experience in service! Thanks!

May 15, 2020

These guys are great! Pulled in for a state inspection with no appointment and they got me in right away. I was done in 90 minutes and it was free of charge! I’ve purchased three cars from them in the pas More

by lxk199
Recommend Dealer
Yes
Employees Worked With
Kris Little
May 18, 2020 -

W&L Subaru responded

We are so glad you like our "free state inspection" perk that we offer our sales customers!

May 11, 2020

Great customer service! I encountered a problem (oil leak) with my 2019 Subaru Outback, which caused me to question my purchasing decision in buying a new Subaru. The service More

by Bill &Judy G.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2020 -

W&L Subaru responded

Bill and Judy, it was our pleasure hleping you! If you need anything else, let us know!

May 11, 2020

Great service (state inspection). And, it was free with a coupon! I love W&L and will use them for all of my service needs. More

by uncleggpsu
Recommend Dealer
Yes
Employees Worked With
I don't remember the name, but someone helped me with my questions concerning Android Auto. They even got into the car with me.
May 11, 2020 -

W&L Subaru responded

We are so appreciative of all your repeat business! Thanks!

May 11, 2020

Review Dealership had a great inventory, not pressured to buy but very helpful and pleasant to work with. Always keeps in contact with upcoming service needs More

by kuntz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Heim
May 11, 2020 -

W&L Subaru responded

Thanks so much for the review! Have a great day!

May 08, 2020

Class act was taken care of promptly, very friendly staff, was called about two recalls on my car and set up a service date right a way over the phone, service More

by keith180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Little
May 08, 2020 -

W&L Subaru responded

It's our goal to make happy customers! Thanks so much!

May 08, 2020

This dealership always bends over backwards for a customer. They kept me updated and were very prompt getting it done. They were also very accommodating with a loaner vehicle More

by ddorman
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2020 -

W&L Subaru responded

Thanks, we are so pleased you had a great experience in the service dept!

May 08, 2020

Totally pleasaant for my wife & I. Went in for a recall. Was given a 'fabulous loner Sport" for my courtesy car. As a slightly disabled person, My wife and I appreciated it. Would hig More

by IRISH717
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2020 -

W&L Subaru responded

We are o glad you had a great experience! If there is anything else we can do for you, please let us know!

May 07, 2020

Efficient In for two recalls. With my permission, replaced drivers side high beam bulb. Charge was $49. for replacing. Very excessive, considering vehicle servi More

by tsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Eister
May 08, 2020 -

W&L Subaru responded

Thank you for the feedback. We welcome your input, as it helps us gauge our current price structures so we can improve our customers' experiences. And don't forget: Anytime you are coming in for service, feel free to pop over to our website www.wandlsubaru.com ... we often have printable coupons for service. Thanks again, and havea great day!

...
160
...