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W&L Subaru - Service Center

Northumberland, PA

4.7
2,098 Reviews

2,098 Reviews of W&L Subaru - Service Center

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January 24, 2020

First year Inspection My Subbie turns 1 on Tues., January 28th and he went for his first inspection on Saturday. Kris Little was great as always! I love the thoroughness of More

by Tara14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Jan 24, 2020 -

W&L Subaru responded

Thanks Tara, we are so pleased that you enjoyed your visit to the service department!

January 24, 2020

30K Service Great staff and service. The dealership is clean and comfortable and offers a quiet office space to work while you wait. I'll continue to use W&L for More

by Owner2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Jan 24, 2020 -

W&L Subaru responded

Thank you for the feedback! We are very proud of our quiet lounge and we're glad you enjoyed it!

January 22, 2020

Inspection. I'm always treated as a new customer even though this is my third Subaru that I have bought from W & L. Great place and greater people. More

by loisz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Clymer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Rorke
Jan 23, 2020 -

W&L Subaru responded

Thank you for all the repeat business! We really appreciate it!

January 22, 2020

As large and technically-advanced as this facility is, I was surprised I had to wait over a week to get an appointment to have my oil changed. I don't know if they are currently understaffed, or what the is More

by meganspriggle
Recommend Dealer
No
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2020 -

W&L Subaru responded

Hi Megan, and thanks for the feedback. I sympathize with your frustration, and I apologize for your wait. Our technician staffing levels are at maximum right now, and so it usually doesn't take that long to get an appointment. If you never need me to try to get you squeezed in on short notice, just give me a call, my name is Rob and my number is 570.473.3432. Thanks again, and have a great day!

January 22, 2020

Great sales and service teams! Highly recommended. This is our first Subaru. And we will definitely be repeat customers. Angela was great to work with during our sale. More

by STRUBLE
Recommend Dealer
Yes
Employees Worked With
Kris Little, Angela McCormick
Jan 23, 2020 -

W&L Subaru responded

Thank you so much! We are very pleased you had such a great experience!

January 20, 2020

Very good efficient service, friendly staff, had to come back for an tire pressure issue and got be right in n fixed the problem!! Very happy More

by nb121618
Recommend Dealer
Yes
Employees Worked With
Kris Little
Jan 23, 2020 -

W&L Subaru responded

Thanks so much! We look forward to your next service visit!

January 17, 2020

Timely. Very courteous. Reasonable price.Free loaner. Free wash. State inspection no charge as part of purchase. Good tech did work. Good information at end. Good service writer service writer More

by bgkieser
Recommend Dealer
Yes
Employees Worked With
Issac
Jan 23, 2020 -

W&L Subaru responded

Thank you for taking the time to rate and review our service department!

January 17, 2020

friendly Everyone we dealt with was friendly and efficient. We were given a courtesy car and were able to go to a movie while work was being done. More

by creiber711
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Heim, Kris Little
Jan 23, 2020 -

W&L Subaru responded

We are so glad you were able to make the most out of our courtesy car perk! Thanks for visiting our service department, and have a great day!

January 17, 2020

Takata Airbag Recall Wonderful experience, great customer service, quiet, clean, comfortable place to wait. Minimal inconvenience. My husband and I will definitely conside More

by Mbeaver0422
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kris Little, Phil Rizzo
Jan 23, 2020 -

W&L Subaru responded

Thanks so much! We are here for you when you are ready!

January 17, 2020

Everyone and everything was very real nice and a pleasure to work with and done in a professional manner like doing business with you. Thank you More

by pappyk1948
Recommend Dealer
Yes
Employees Worked With
Kris Little
Jan 23, 2020 -

W&L Subaru responded

We enjoyed helping you, and we really appreciate the feedback! Thanks!

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