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W&L Subaru - Service Center

Northumberland, PA

4.7
2,073 Reviews

2,073 Reviews of W&L Subaru - Service Center

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October 11, 2019

Excellent customer service Had body repairs done after an accident. Repairs where done in a efficient and timely manner. Very friendly and informative. Loaner car provided witho More

by alweshope9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
Oct 11, 2019 -

W&L Subaru responded

Thank you for visiting our service department! Have a great day!

October 11, 2019

Service department does what they want on your dime I had my Subaru towed to W&L recently because my oil filter "exploded" (their words not mine) , 18k on my car, so everything was supposed to be under More

by Dominic
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Oct 14, 2019 -

W&L Subaru responded

Hi Dominic, thank you for your feedback. I do apologize that you did not have a better experience. I believe the degrease is for the engine. If left on the surface of the engine, the oil will burn up from the heat, thus causing smoke. I'm not aware of any way to degrease an engine at a coin-op washing facility, but I am sorry for your experience, so if there is anything I can do for you just give me a call at 570.473.3432, my name is Rob. Thanks, and have a great day. PS: The cabin air filter is always optional, and customers may decline our offer to replace it when it is dirty.

October 10, 2019

Great care and service. W & L provides complete service for my Subaru in a very professional but friendly way. Each employee was helpful and personable as well as profession More

by lyndacr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Those not introduced but very helpful were a tribute to W & L., Kris Little, Phil Rizzo
Oct 11, 2019 -

W&L Subaru responded

Thank you! Have a great day!

October 10, 2019

Outstanding Great service-department. Knowledgeable staff. Dependable. Friendly. Use genuine Subaru parts. Professional demeanor. Pleasant atmosphere. All em More

by Woodie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Piercy, Kim Rorke, Kris Little
Oct 11, 2019 -

W&L Subaru responded

Thank you so much! We look forward to your next visit!

October 08, 2019

No appointment oil Change Thankful for being able to just stop in and get an oil change. Service was very good. Waiting area was comfortable and even snacks and drinks to enjoy More

by sparkyjones1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Young, Margie
Oct 09, 2019 -

W&L Subaru responded

We are glad you had a great experience in service! The treats in the customer lounge are a wonderful benefit we are proud to supply to our customers! Thanks!

October 07, 2019

Awesome I purchased my first Subaru in 2015 in SoCal. I moved her in December of that year, and have taken my car(s) to W&L ever since. I've never found any More

by onehpbmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler, Kris Little, Angela McCormick, Phil Rizzo
Oct 09, 2019 -

W&L Subaru responded

We really appreciate all the repeat business! Thanks!

October 07, 2019

Warranty service The entertainment/GPS system had function issues immediately after we purchased the vehicle.Being first time Subaru purchasers we were unaware of the More

by psmoyer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little, Phil Rizzo
Oct 09, 2019 -

W&L Subaru responded

Thank you for the feedback. I'm very sorry you are having issues with your infotainment system. If there is anything I can do to help, feel free to give me a call, I'll help you in any way I can. My name is Rob, 570.473.3432. Thanks, and have a great day.

October 07, 2019

oil change Everything went good The service was good. Everyone was nice. will return again. The drive in is good. Because you don't need an appointmen More

by FLUFFY85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Little, Phil Rizzo
Oct 09, 2019 -

W&L Subaru responded

Thank you so much for posting this! Have a great day!

October 06, 2019

Oil change Fast, efficient and friendly service. It was a nice surprise to have my car washed at the end of the service. There was no waiting and no hassle. Top More

by tinker66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

W&L Subaru responded

We are happy to hear you had such a great experience! Thank you!

October 04, 2019

Very helpful and efficient. I was able to get the date and time that I needed and my car was taken care of right away. My service was done in good time and they even helped me o More

by patriciarushmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Little
Oct 04, 2019 -

W&L Subaru responded

We are so glad you had a great experience in service! Thanks!

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