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W&L Subaru - Service Center

Northumberland, PA

4.7
2,097 Reviews

2,097 Reviews of W&L Subaru - Service Center

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November 08, 2019

Never received a update until I callef The loaner was not. The quality of vehicle we purchased. We had to call service to find out what was going on. This was the second time vehicle was i More

by holdrencl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2019 -

W&L Subaru responded

Thank you for the feedback. I apologize if you did not have an excellent experience in our service department. If there is anything I can do for you to turn your experience around, please let me know. My name is Rob, 570.473.3432.

November 08, 2019

November 5th They serviced my car on the date & time asked and provided the services as requested in a timely fashion. They were helpful in explaining my bill and More

by amymsrdld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Angela McCormick
Nov 08, 2019 -

W&L Subaru responded

Thank you for the feedback!

November 05, 2019

Everything was done in a timely manner,everyone was very courteous and the lounge was very comfortable and had everything you could possibly want or need. More

by launiejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know their names
Nov 05, 2019 -

W&L Subaru responded

We are so glad you had a great experience here! Have a great day!

November 05, 2019

Excellent Service visit My experience with W&L personnel was excellent; as it always has been. Chris explained what needed to be done to solve my problem; provided a loaner More

by JF5624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marge (in Billing), Kris Little
Nov 08, 2019 -

W&L Subaru responded

We are so glad you had a great experience in service! Thanks!

November 01, 2019

blah, blah not sure of addition of costs, and what's it say that the wrong part was in the box and I needed to wait an extra day? I won't blame the service repre More

by ZAISERB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Nov 05, 2019 -

W&L Subaru responded

Thank you for letting us know of your issue in the service department. If you still need additional help, feel free to give me a call. My name is Rob and I'll be happy to do what I can for you. 570.473.3432. Thanks again, and have a great day.

October 31, 2019

First state inspection Have had my Subaru Forrester for one year now. Time for first inspection. I am very pleased that the inspections are free. The waiting area is so n More

by rcoldlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Rorke, Kris Little
Oct 31, 2019 -

W&L Subaru responded

Thank you so much for posting this! We look forward to your next visit!

October 30, 2019

Good, but... S-L-O-W Even with a scheduled appointment, my 6,000 mile service -- oil change and tire rotation -- took nearly 2 and 1/2 hours. This experience was similar t More

by RSHEARER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Oct 31, 2019 -

W&L Subaru responded

Thank you for the feedback. I sympathize with your concerns and I will definitely speak to the service manager to help ensure that your next visit is speedier. If you need anything else, please let us know. Have a great day!

October 30, 2019

Very good service and nice people. The service was quick and easy for me and the work was great. Very polite and friendly. I'll be back again as it was a good experience. More

by rbaur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

W&L Subaru responded

Thank you for posting this review! We look forward to helping you for your next service!

October 29, 2019

Inspection and oil change always quick work I am very pleased with your staff i love walking in your show room also like your snack bar and I appreciate getting a ean cat when done with my servi More

by cav041401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

W&L Subaru responded

We are so glad that you enjoy your visits to our dealership! Thanks!

October 26, 2019

..Body shop Very satisfied with all..the courteous cliental..and the great work they did on my car, Also satisfied with the loner car,,,good to deal with More

by k_zarko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember who I dealt with
Oct 28, 2019 -

W&L Subaru responded

Thank you for the feedback!

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