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W&L Subaru - Service Center

Northumberland, PA

4.7
2,074 Reviews

2,074 Reviews of W&L Subaru - Service Center

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October 03, 2019

Very friendly and informative, Very friendly informative, nice waiting area, clean restrooms, refreshments offered, and they give you a buzzer to let you know when your car is ready More

by jekillian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Piercy, Kris Little, Phil Rizzo
Oct 04, 2019 -

W&L Subaru responded

The buzzer thing is pretty cool, right?! Thanks for visiting our service department!

October 03, 2019

Friendly Place The staff is always friendly. They always explain things and let you know if there is a problem. The service is excellent. I'm on my sixth Subaru. More

by DSTAY52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Oct 04, 2019 -

W&L Subaru responded

Thanks for all the repeat business! We really appreciate it!

October 03, 2019

I didn’t even know the car was gone! They picked my car up at work, serviced it and returned it to the exact same spot! It was awesome I didn’t even know they where there. More

by michele17881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 04, 2019 -

W&L Subaru responded

We take great pride in our customer pick-up and delivery perk! We are glad you enjoyed it!

September 17, 2019

We Had Good Service On Our Subaru We Like Becky Kline Our Car Was Washed And We Had very good Service They got me in When I Wanted Service They were Professinnal. More

by jbidding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler, Kris Little
Sep 23, 2019 -

W&L Subaru responded

Thank you for the feedback! We look forward to your next visit!

September 16, 2019

W and L is AWESOME! Every one I spoke with at W and L greeted me with a smile, and addressed my questions with genuine concern . All were kind, polite, and very helpful. More

by mtgrnwdcm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Sep 16, 2019 -

W&L Subaru responded

It was our pleasure helping you! Thanks!

September 13, 2019

The price of an oil change and tire rotation was exorbanant! I feel that I was taken advantage of because I am a woman. My husband called w&l Service Dept. and asked how much do you charge for a quart of oil. More

by dianebob0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
curt was very nice and extremely helpful
Sep 16, 2019 -

W&L Subaru responded

Hi Diane, we appreciate your feedback, as we are always looking to improve our pricing strategies. Rest assured, we charge the same thing regardless of the customer's gender. To be sure that was the case, I personally reviewed your bill, and you actually received a 10% discount off of the normal price. The reason Service didn't know the answer to your question is that Parts is the department that sells the bottles of oil, not Service, and Service does not have access to the system Parts uses for pricing. Service should have transferred your husband to Parts, though, and I am sorry they did not. I sent you a detailed email outlining the numbers, including the price of a quart of oil. If you need anything else, feel free to call me directly. My name is Rob and my number is 570.473.3432. I'll be glad to help any way I can.

September 12, 2019

Saturday Appointment I like that Saturday appointments were available when I scheduled the appointment online. I am not able to make weekly appointments so this is an conv More

by flash1230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela McCormick
Sep 12, 2019 -

W&L Subaru responded

Thanks for the feedback!

September 12, 2019

rotate tires check for leak pissed when I got there about purchase price I got false imfo rotation was suppose to be free wrong. 30.00 to fix leak ??? very high just don't belie More

by muggy254
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaunda Zeigler, Luther Metzger
Sep 12, 2019 -

W&L Subaru responded

Thank you for the feedback. I'm very sorry you were disappointed with your experience at our service department. Customer satisfaction is very important to us, so feel free to give me, Rob, a call at 570.473.3432, and I'll be happy to see if I can help you in some way.

September 12, 2019

We left my car at 8:30 a.m. and it was done at 10:00 a.m. I called to schedule a check of my undercarriage since I hit it on a median! The damage was only cosmetic and the cost was $20. Good job. More

by sdf100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Sep 16, 2019 -

W&L Subaru responded

Thanks, it was our pleasure helping you! Have a great day!

September 11, 2019

Work was done timely and waiting area is clean and comfortab W&L is the only Subaru dealer I have been dealing with sonce 2006 when I moved to the cental PA area. They always treat me fairly. More

by ELAYNESOBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

W&L Subaru responded

Thank you for the feedback, and have a great day!

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