Walker Ford

TCB Ford's style Service knew right where the problem was and found, what we thought was quirky, a slippage issue as well. Been using this dealership for many years an Service knew right where the problem was and found, what we thought was quirky, a slippage issue as well. Been using this dealership for many years and trust their judgement. Don't feel like I'm being taken advantage of because I'm a female. More

40,000 maintenance The service was excellent. Lily was very helpful in explaining the extended warranty we purchased when we bought our vehicle almost 2 years ago from The service was excellent. Lily was very helpful in explaining the extended warranty we purchased when we bought our vehicle almost 2 years ago from Walker Ford. More

Oil Change I have had all maintenance done on my truck here since new. I hit 65,000miles now on my 2014 Diesel F350. Every time has been as pleasant as can be. I have had all maintenance done on my truck here since new. I hit 65,000miles now on my 2014 Diesel F350. Every time has been as pleasant as can be. Gary Smith is the best! Thank you Gary. More

Very professional Mike Olsen was the GREATEST. Very knowledgable. Great personality. Friendly. Always ask for by name. Helpful and informative. Honest and sincere. P Mike Olsen was the GREATEST. Very knowledgable. Great personality. Friendly. Always ask for by name. Helpful and informative. Honest and sincere. Pleasure to deal with. More

Great service experience Very professional and courteous, my car was out of the shop quickly. Gave me accurate timeframe when it would be finished. Will definitely be back! Very professional and courteous, my car was out of the shop quickly. Gave me accurate timeframe when it would be finished. Will definitely be back! More

Transmission warranty repair Excellent customer service on a holiday weekend! Provided me a loaner car so I wasn't stranded for the long weekend! I'm recently divorced so this was Excellent customer service on a holiday weekend! Provided me a loaner car so I wasn't stranded for the long weekend! I'm recently divorced so this was my first time handling a car problem on my own which can be daunting at best, but I felt well taken care of and in trusting hands. More

This is our 3rd new vehicle purchase at Walker Ford We just took delivery on 5-28-16 of a special order truck. The order was placed on 4-16-16. There were specific items that my husband wanted for his n We just took delivery on 5-28-16 of a special order truck. The order was placed on 4-16-16. There were specific items that my husband wanted for his new truck so it was required to be manufactured. From the first day we walked in on 4-16-16, we could not have asked for a better experience. Vic Haul was our initial sales professional and along with his managers, Ivy Thigpen and Bill Gordon, our order was placed and on its way to the Dearborn plant. During the 6 weeks we were quoted as the expected delivery time frame, Vic kept us advised of the progress made on building our truck. Before delivery was made, Vic called us and advised that he would be moving to Texas to be with family and another professional would be completing our delivery when our truck came in. Within a couple of days, our new sales professionals, Phil Massey and Kevin Jewel called and left messages on our answering machine introducing themselves and advising they would be working as a team to complete our delivery. Our new 2016 F-150 XLT 4X4 was delivered to Walker the morning of Saturday May 28th. At 12:00 on that day, we received a message on our answering machine from Phil telling us the truck was being prepped and detailed and would be waiting for delivery at our convenience. A follow up call from Phil was received at 2:00 and Phil spoke with my husband, Howard. My husband was eager to see his new baby and we were at Walker by 3:00. Kevin Jewel was outside the front door before we even got out of our trade in welcoming us by name. Kevin went over every detail regarding the truck and instruments. Denise Newman went over several add on options that Howard was interested in. Harry Rumberger in finance, was also great, the whole experience went smoothly. We could not have asked for a better more professional experience with so much attention to detail than we received from Vic, Ivy, Bill, Phil, Kevin, Denise and Harry. We would not hesitate for one second to recommend Walker Ford to friends and our next vehicle will also come from Walker Ford. More

recall handeled without any problems Dropped the car off at 7am and it was ready at 3pm as promised. The whole experience was great. While I don't enjoy having my car recalled, it was a Dropped the car off at 7am and it was ready at 3pm as promised. The whole experience was great. While I don't enjoy having my car recalled, it was a hassle free experience. Ryan is the best at customer service! More

Service Department Took car in for Transmission problem and they took care of everything and I couldn't be happier, Friendly Prompt service. No Complaints, this is the f Took car in for Transmission problem and they took care of everything and I couldn't be happier, Friendly Prompt service. No Complaints, this is the fourth vehicle I have purchased or leased from Walker Ford. More