Walker Ford - Service Center

excellent service - walk-in for battery and cable took less than 2 hours. I was kept up to date as service progressed. less than 2 hours. I was kept up to date as service progressed. More

Had an appointment for an oil change. Was taken on time. Job was completed to my satisfaction in a reasonable amount of time Job was completed to my satisfaction in a reasonable amount of time More

Returned phone calls were not given. Had to go to Manager eventually to get a returned call. Every time I spoke with service tech he ask me to refresh his memory of where we left off. When I came back I sto eventually to get a returned call. Every time I spoke with service tech he ask me to refresh his memory of where we left off. When I came back I stood outside his window to let him know I was there. Him and about four other men looked at me and then went back to talking. After about two minutes of standing there I walked away and went into the service lobby. I stood in line. When it was my turn the gentleman had to call the service tech that was chatting away to get him to do what he needed to do. I am in the service industry. If I were told that I get paid based off good surveys I would bend over backwards for people. Funny how he told me this and then gave me poor service. Extremely frustrating experience. Not sure I will ever be back. Talk about a coaching moment needed. More

Great customer service and very knowledgeable. Amy was a pleasure to work with and the “engine guy” did an amazing job. pleasure to work with and the “engine guy” did an amazing job. More

Don the service manager was very nice and looked at all my problems with my F150, and gave me detailed info about each thing. The quality of work is very good too, I have never had to come back for the sam my problems with my F150, and gave me detailed info about each thing. The quality of work is very good too, I have never had to come back for the same thing. That's why I use Walker Ford. More

Like all other times Walker Ford never fails to deliver, professional, friendly, and timely service. professional, friendly, and timely service. More

Started a little slow. Finished fantastically. Come on, Started a little slow. Finished fantastically. Come on, if I don’t want to write 15 words, I shouldn’t have too. Started a little slow. Finished fantastically. Come on, if I don’t want to write 15 words, I shouldn’t have too. More

State of the art service and customer service . A pleasant surprise in this day and age pleasant surprise in this day and age More

Went in without an appointment with a tire that wouldn't hold air. Thought we had hit a curb and damaged the wheel. Just needed a new tire. Decided to replace the other three. Made an appointment. Then over hold air. Thought we had hit a curb and damaged the wheel. Just needed a new tire. Decided to replace the other three. Made an appointment. Then over the weekend we got a service engine light. Amy took care of everything at the tire appointment. Great service More

Mike,as always, did a great job of getting the F150 I love taken care of!!! love taken care of!!! More