Walker Ford - Service Center

Walker Ford is my go to for servicing my 2018 F150 diesel. Shelly and her mobile service team are the best! diesel. Shelly and her mobile service team are the best! More

My first experience with their mobile service Everything was great my only complaint, somehow one lug nut was damaged? The techs did not have a replacement and put back the damaged lug nut; I drive from was great my only complaint, somehow one lug nut was damaged? The techs did not have a replacement and put back the damaged lug nut; I drive from South Pasadena for my oil changes at Walker. Just odd that this has never happened in the shop. More

Have not been happy the past few servmightices. Not sure what the problem is. Might want to try another dealer. Not sure what the problem is. Might want to try another dealer. More

Steve McHenry was the best. They always give great service at Walker Ford. Highly recommended. They always give great service at Walker Ford. Highly recommended. More

Sales person Michael was great to work with and explained everything thoroughly so I could understand with simplicity. He is great! everything thoroughly so I could understand with simplicity. He is great! More

Mike continues to service on time and reasonable charges. I used transportation to and from dealership. I used transportation to and from dealership. More

I appreciate the attention to a previous problem I had, however the compensation was less than my out of pocket cost to fix the problem caused by your tech. The service manager I dealt with was very profes however the compensation was less than my out of pocket cost to fix the problem caused by your tech. The service manager I dealt with was very professional and worked with me to get a partial refund for the screwed up brake job. I am still out $400+ due to damage caused by your technician who did my break job. It would have been a simple customer service positive to give me a service credit for this amount. The service manager I worked with requested this however his request was declined by senior management. Another Ford dealer had to fix the problems caused by your service tech, and they documented it well. When I am ready for to trade my 8 year old Ford on a new Ford I will think twice before purchasing from this dealer. More

We had an oil change done recently. My car smelt badly of oil but assumed it was a little spilt and would burn off. Weeks later my alarms started going off saying we how low oil. Popped My car smelt badly of oil but assumed it was a little spilt and would burn off. Weeks later my alarms started going off saying we how low oil. Popped the hood and oil was everywhere and a missing oil cap. I had to add oil and take it in the next morning. Even though my car had been cleaned the inside of the hood is stained. They changed the oil, cleaned the rest and said the engine appears to be fine. Staff was nice and responsive when I was I there but when I asked for the documents with the explanation as to why I had to have these decided done, it took three calls, two voicemails and a chat with the manager to get anyone to send me the paperwork. More