Walker Ford - Service Center

Great job. Good service on my vehicle. Service was complete to my satisfaction. Thank you for your service, for the technicians time and service manager time. complete to my satisfaction. Thank you for your service, for the technicians time and service manager time. More

I originally brought my 2020 Edge in April 2021 as I noticed a leak from the car on my driveway. The leak was not detected. The car continued to leak and I brought the car back. Within an hr the leak an noticed a leak from the car on my driveway. The leak was not detected. The car continued to leak and I brought the car back. Within an hr the leak and type of fluid was determined along with the problem, a cracked transmission case. More

Service provided by Amy and the team was prompt and excellent. I will continue to use Walker Ford for my servicing needs. Thank you, much! excellent. I will continue to use Walker Ford for my servicing needs. Thank you, much! More

Walker Ford has the best Service Advisors and Techs. I only service our Ford Explorer and F-150 at Walker. It is always the best experience. Our 2021 Ford Explorer XLT had it's first service at 5,000 mile only service our Ford Explorer and F-150 at Walker. It is always the best experience. Our 2021 Ford Explorer XLT had it's first service at 5,000 miles and our 2019 F-150 XLT Sport had it's third service at 15,000 miles. More

Overall have always been treated very well. My service advisor Amy, has always been on top of whatever service my truck has needed. That being said, the actual service department could use some improvemen advisor Amy, has always been on top of whatever service my truck has needed. That being said, the actual service department could use some improvement on time to complete work at hand. Too many times I've been quoted a time for completion only to have it run in some cases hours late..........."because we're so busy???" That makes perfect sense if one were to come in without an appointment but when you've made an appointment, that should never be the case. 5 hours to put on 4 new tires, alignment and oil service??? Quality of work, friendliness, price ...... all excellent. More

Great service , Amy has always been great. We needed the Great service , Amy has always been great. We needed the truck looked at quickly and it was arranged and done within a couple hours, Thank you Amy Great service , Amy has always been great. We needed the truck looked at quickly and it was arranged and done within a couple hours, Thank you Amy More

Don Mast is well informed and did a great job of explaining what was involved in checking and resolving issues I was having with sync and auto off electronics. He gave me a good time estimate, a explaining what was involved in checking and resolving issues I was having with sync and auto off electronics. He gave me a good time estimate, and informed me by phone when service staff told him what they found and what my choices were. Best service I’ve had in recent memory. More

Great service, in and out no hassles . Very up front with all the information need to get the job done. Very happy with the outcome all the information need to get the job done. Very happy with the outcome More

Friendly and courteous staff very knowledgeable looked up my vin # told me everything my van needed in reference to ford's recall program , parts were ordered appointment was made and job got done , 5 stars my vin # told me everything my van needed in reference to ford's recall program , parts were ordered appointment was made and job got done , 5 stars More

Don Mast was a great help, as we were on vacation and in a time crunch. He kept in touch with us and even checked in as we were on our way home,, and it was his day off!! Thanks also to Ryan, and Amy,who he a time crunch. He kept in touch with us and even checked in as we were on our way home,, and it was his day off!! Thanks also to Ryan, and Amy,who helped when Don was not working. Tech Dale came in and finished the job when the part arrived, on his day off, getting us on our way home on time. The only complaint we have is that the team had no way to track the part we were waiting for. The part was supposed to arrive Friday, but did not arrive until late Saturday morning. This meant we did not know if we were going to have to make plans to stay longer until the part actually showed up. It seems odd to us that they were unable to track through FedEx or UPS. More