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3,633 Reviews of Walker Ford - Service Center
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October 04, 2019
My husband and I absolutely love Mike Murray. He has been taking car of our Ford's for 4 years. Great guy always willing to help. Patient and caring. Everyone at the service department is wonderful but been taking car of our Ford's for 4 years. Great guy always willing to help. Patient and caring. Everyone at the service department is wonderful but he is extra special to us. All of the service technician patiently listen to my explanation so they can tell what is wrong immediately. Love these service guys. Keeps us coming back. Thank you Walker Ford service More
by The Goombas
September 15, 2019
excellent Steve McHenry is awesome. Very professional and customer service oriented. Really appreciate doing business with him. I would recommend any one to him Steve McHenry is awesome. Very professional and customer service oriented. Really appreciate doing business with him. I would recommend any one to him. Give him 7 stars out of 5 More
by Jeff
Employees Worked With
September 13, 2019
service center Amy at service has always taken care of me everytime I had to come in. She had always gone out of her to help if I needed assistance while my mustang Amy at service has always taken care of me everytime I had to come in. She had always gone out of her to help if I needed assistance while my mustang been in the shop. This particular time I was introduced to a Collin by her and he ,i am also going to request because he seems to have taken interest on the fact that i got the best advice and truly enjoys his work. So guys thank you for what you do and how you do it. I appreciate it and my car appreciates it to. I would always recommend you guys to anyone who might be hesitant in dealing with a ford dealership. More
by rehansiddiqui13
Employees Worked With
Collin the tech, Amy Andrisani
September 06, 2019
Jmesept2019 Service Advisor Steve was very easy to work with, explaining what should be done to fix airbag problem, providing estimate of cost, and then explaini Service Advisor Steve was very easy to work with, explaining what should be done to fix airbag problem, providing estimate of cost, and then explaining what had been done. No problems with Walker dealership and servicing. But I am concerned about the quality of build in my 2015 Explorer. With only 53000 miles to date on the car, I have had driver side door handle fall off (fixed under warranty), periodic problems with air conditioner, and now malfunctioning air bag for front passenger. $577 to repair airbag problem is expensive. More
by Joe
Employees Worked With
September 06, 2019
Superior service My 2014 Escape started making a load noise when putting in gear or changing from forward to reverse. Walker Ford was the closest dealer so I brought m My 2014 Escape started making a load noise when putting in gear or changing from forward to reverse. Walker Ford was the closest dealer so I brought my car to the service department to make an appointment and let them know I had an extended warranty plan. I met Steve McHenry, and he was familiar with my plan. After bringing the car in, Steve called me to let me know that the warranty company would be sending in an adjuster to verify the problem. Steve worked with them on my behalf, then called me to let me know that it was approved and the work was done. He had also found out that my car had two recalls from Ford, and those repairs were also done. I couldn’t ask for better service. I highly recommend Walker Ford and Steve. More
by Charlie
Employees Worked With
September 02, 2019
Service is outstanding It very easy to schedule an appointment and the price is very reasonable.The service tech explains everything up front, so you know what too expect It very easy to schedule an appointment and the price is very reasonable.The service tech explains everything up front, so you know what too expect and goes over the the service report card so you know if there are any problems that need to be fixed.. Best dealer service department I have used. More
by Rebel 67
Employees Worked With
August 29, 2019
No or low electrical Surprised at how fast service found the problem & fixed it. Glad I had a premium service policy. Even when Mike Olsen was busy, the other service me Surprised at how fast service found the problem & fixed it. Glad I had a premium service policy. Even when Mike Olsen was busy, the other service members filled in quickly. More
by happy
August 26, 2019
Excellent in every way Walker Ford again has provided excellent service. Late last Friday afternoon my F-150 was showing a check engine light. Talked to my service adviser, Walker Ford again has provided excellent service. Late last Friday afternoon my F-150 was showing a check engine light. Talked to my service adviser, Mike Olsen, who recommended that I leave it (as the check engine light was flashing) and it would be looked at Saturday morning. Saturday morning the tech found that the #1 coil was bad and recommended that since I had almost 100000 miles since my last tune-up that I replace all the spark plugs. I agreed to the repairs and the truck is now running like new thanks to Mike Olsen & Walker Ford Tech 99614! More
by Jerry F-150
Employees Worked With
Mike Olsen
August 14, 2019
Walker Ford is my dealer of choice A trip to the Service Dept. just reinforces my decision to purchase my 2013 Focus at Walker Ford. Thanks everyone for making it so painless. A trip to the Service Dept. just reinforces my decision to purchase my 2013 Focus at Walker Ford. Thanks everyone for making it so painless. More
by rpritchard10
Employees Worked With
Amy Andrisani
August 12, 2019
Extremely satisfied with Service Department Brian and Steve were both extremely helpful in explaining everything to me that helped me understand the issue of my car. My car is running like new a Brian and Steve were both extremely helpful in explaining everything to me that helped me understand the issue of my car. My car is running like new again and she's actually 7 years old. Thank you for fixing!! Wasn't ready to buy a new car just yet but when I do it's going to be Walker Ford. More
by Happynewcustomer
