Walser Chrysler Jeep Dodge RAM
Hopkins, MN
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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I took my vehicle in for a wheel alignment. My vehicle was pulled into the back and was there for 1.5 hours. They removed my air filter and cabin filter and didn't ask me if I wanted them repla My vehicle was pulled into the back and was there for 1.5 hours. They removed my air filter and cabin filter and didn't ask me if I wanted them replaced. My sway arm nut was loose... they didn't fix it, when I asked him to fix it.... Was told that I can get in that day to get a wheel alignment, to be told 1.5 hours later that they couldn't get the work done for whatever lame reason they gave me. I left really upset due to Dodge Hopkins turning me away for the same job..in the same day !!!!!! Bad business!!!!! More
I was greeted as soon as I drove in. Jim pulled up my appointment, verified work to be done, invited me to get coffee and he would contact me with any further information. Work was compl Jim pulled up my appointment, verified work to be done, invited me to get coffee and he would contact me with any further information. Work was completed, charges were as estimated, car was washed and I was on my way home. More
Jim is fantastic and is the reason why we continue buying our cars and having them serviced by Walser. His experience, knowledge and manner in which he keeps us informed for every service visit is outstandin our cars and having them serviced by Walser. His experience, knowledge and manner in which he keeps us informed for every service visit is outstanding. More
General maintenance performed and a simple recall fix. Everything explained well and service was performed as expected. Good job. Everything explained well and service was performed as expected. Good job. More
Was told multiple times by their service department that a part for an important safety recall was unavailable, and there was a "list" of people they were working through. Was told this for over 6 months, w a part for an important safety recall was unavailable, and there was a "list" of people they were working through. Was told this for over 6 months, while also being told "in the meantime, just don't tow anything with your truck." Nice solution... At one point, I was told they had a part for me, and made an appointment. When I arrived, I was told, with quite a bit of "you're annoying me" attitude from the service advisor that they actually don't have the part. Silly me. When I asked about the "list," the advisor (again with the "stop hassling me" attitude) said that they were working on the list and I'd be on it. But I really didn't get the feeling that was true. After getting jerked around 3 or 4 times by Walser, I called a rival dealership (shout out to Belzer!) and asked if they had the part available because I had an important trip that required towing coming up. Lo and behold, they did, and they were able to do the work 3 days later! And guess what? They were very happy that I was there, and were very accomodating. So, if you want to be treated like you are inconveniencing them, go to Walser. If you want to feel like they realize that customers are the whole reason they are in business in the first place, go someplace else. More
Chase is amazing! He stuck up for me and got a bunch of things done to my truck without pushing. Great guy and really cares about his customers. Hard to find these day He stuck up for me and got a bunch of things done to my truck without pushing. Great guy and really cares about his customers. Hard to find these days. I will come back for service just because of Chase More
It took twice as long as I was told on arrival. The tires cost me $75 more than I was quoted in the email. They didn't fix the TPMS on one tire so I have to pay another shop to take the tire off th The tires cost me $75 more than I was quoted in the email. They didn't fix the TPMS on one tire so I have to pay another shop to take the tire off the rim and repair it. More


