Walter's Audi

Stacy Samuels is always friendly and helpful, even if the shop is really busy. She is also quick to respond to questions. shop is really busy. She is also quick to respond to questions. More

Seamless deal w salesperson w Rob Benedict. Couldn’t have made the process easier finding the ‘sweet spot’ on the numbers. Since I don’t live in Riverside, he graciously offered to deliver the Couldn’t have made the process easier finding the ‘sweet spot’ on the numbers. Since I don’t live in Riverside, he graciously offered to deliver the vehicle straight to me. Highly recommend ! More

1. Started off rude and acting like they were too busy to even talk/service me when I had an appointment. Should be happy they are busy and selling cars. 2. Knew I was travelling to see car and misreprese even talk/service me when I had an appointment. Should be happy they are busy and selling cars. 2. Knew I was travelling to see car and misrepresented ability to negotiate in person when asked prior to travelling to see car in person. In person they said no ability to negotiate, not even $1. 3. Added on $1,300 fee for theft deterrent device (think gps tracking to help if car is lost or stolen) and when I said I did not want to pay for or even want it said they would charge me just as much to remove it either way. This is added as it also saves them money. 4. Rim had clear scratch in it (not surface, actual groove/indent) that was not shown in videos requested or even acknowledged until I pointed out in person. After discussing not happy with incremental fee for theft deterrent or inability to negotiate went to "talk to manager" and came back with still charging me $700 for theft deterrent and not $1 off car. Also represented their invoice price was too high to discount car - if they bought car for what they said then they shouldn't be in the car business as this car was clearly over priced. They saw female travelling alone to buy car and tried to take advantage. Know you are being ripped off if you buy from this place. Unreal. More

Great experience loved the customer service. Dave Duarte is an amazing guy. He’s the one that helped me find the Car I really wanted and I drove home in it. He made the whole process fun with no Dave Duarte is an amazing guy. He’s the one that helped me find the Car I really wanted and I drove home in it. He made the whole process fun with no hassle. Great guy I will be sending my friends to him More

I’m happy the dealerships is in the city I reside in. And they’ve always done an excellent job on servicing my car, which is important to me And they’ve always done an excellent job on servicing my car, which is important to me More

The vehicle had not been serviced before the sale. The service warning message was still on. Had damage on the back bumper that was not disclosed before the sale or reported on the Carfax. The vehicle The service warning message was still on. Had damage on the back bumper that was not disclosed before the sale or reported on the Carfax. The vehicle was not registered on the Audi website and the new ownership never set up. MyAudi App connection was not possible to set up. The price was above market. In other words, I should have not purchased the vehicle and I will never do business with them again. Very disappointed. This is my 4th Audi, Very bad customer service from Walters. Buyer beware. More

I was pleasantly pleased with everyone at Walter's Audi dealership. From the moment I drove up, to when I left, everyone was courteous and professional. When and if I need anything done to my Audi, I wil dealership. From the moment I drove up, to when I left, everyone was courteous and professional. When and if I need anything done to my Audi, I will be back. Thank you to Stacy Samuel for the quick sign in and everyone we spoke with. More

Stacy was top notch. She made sure that our car got the necessary repairs and it was always with a smile, empathy, and courtesy. She knows her stuff and we appreciate abo She made sure that our car got the necessary repairs and it was always with a smile, empathy, and courtesy. She knows her stuff and we appreciate about her. More

3/20/24 I brought my 2023 Audi Q5 for first service this week to Walter's Audi, Riverside, where I purchased the car. Mr. James Rocha was helping me with taking the car for the service, processing and deliv week to Walter's Audi, Riverside, where I purchased the car. Mr. James Rocha was helping me with taking the car for the service, processing and delivering the car back to me after completion of the service. The appointment was on time and services provided by Mr. Rocha were excellent. He kept me informed about the progress of completion and returning the car back to me. The service was completed timely and charges were very reasonable. Mr. Rocha provided his assistance and service at very high professional, competent and courteous level. Vit Liskutin (951)907-0097 More

I am always happy with my service. James Rocha does a great job at keeping me updated on what is needed on my vehicle and when I have questions he follows up with the mechanic and gets James Rocha does a great job at keeping me updated on what is needed on my vehicle and when I have questions he follows up with the mechanic and gets back with me. He is one of the best service advisors I’ve ever had. James is very knowledgeable and easy to work with. It’s nice to have the peace of mind of knowing everything is done correctly. More