Walter's Mercedes-Benz of Riverside

Form the beginning to the end the experience that my family and I encountered was outstanding. Furthermore, our sales rep (Andrew Wagner) was excellent. family and I encountered was outstanding. Furthermore, our sales rep (Andrew Wagner) was excellent. More

We were looking for the perfect car for my son's 19th bday and we definitely found what we were looking for. Marcos Ramos was our sales agent and he was Excellent!! He went above and beyond to help us an bday and we definitely found what we were looking for. Marcos Ramos was our sales agent and he was Excellent!! He went above and beyond to help us and made sure we were pleased. Not only was he super helpful he has a great attitude and so much knowledge about cars. Michael Georgie was also great he explained every single detail throughout the finance process and made sure all my questions were answered. Thank you so much for all the help and for making our experience so pleasant!!Thank you Marcos and Michael !! More

I went into the dealership to purchase a E 300. I was met by Icekk Ortiz who was extremely helpful and friendly. They honored a price reduction that was posted on Cargurus with no problem. I was ve I was met by Icekk Ortiz who was extremely helpful and friendly. They honored a price reduction that was posted on Cargurus with no problem. I was very satisfied with all their service. Especially Icekk. More

Had my SLK serviced, cost $7000+ and a week later brought my E-class for maintenance. Got the loaner and a day later noticed a cut on one of the front tires. Called dealership (thinking I am doing them a fav my E-class for maintenance. Got the loaner and a day later noticed a cut on one of the front tires. Called dealership (thinking I am doing them a favor) and talked to Alex Ramirez (service consultant) and the manager of the car loaner. Was instructed to go to Mercedes in Laguna with instructions to make sure to get the invoice for reimbursement. A few days later to pickup my E class, I was told I am being charge half the cost of the new tire for the loaner car. This surprised me and I was so disappointed to hear it. Alex brought the manager Mike and I told him I thought I was doing them a favor. Mike mentioned that he is loosing money with him absorbing the cost. He then asked me why I shouldn't pay for it and I explained my side. Also remembered that the low tire pressure did show when I left the dealership. But, ignored it as it was only 34lbs. After explaining it, to my surprise Mike accused me that I messed up the tire because I drove on a pothole! He was sounding mean! I was shocked to see how this was going! I then looked at him and said we are arguing about a tire when last week I paid $7000+ for my SLK and today I am paying $5000+ for my E class and tomorrow I am planning to bring my ML350 for service and maintenance! Really! Mike paused and said okay I am letting this slide but next time you will pay when ... I will never return to Walter's Mercedes Riverside. I tried to reached the head manager about it and left messages and didn't get a return call. Nor did a get an email follow up to finish my review. They completely avoided it, like it didn't happen. Scary to think you are driving their loaner cars and you could be accused of causing something you didn't do! Beware!!! More

Great service from the entire team here at walters Mercedes. Special thank you to Marcos Ramos for making the car buying experience so easy. I definitely will be back here. Mercedes. Special thank you to Marcos Ramos for making the car buying experience so easy. I definitely will be back here. More

salesman are great dealership are clean will comeback for my next car purchase highly recommended my next car purchase highly recommended More

Overall a great staff. Eddy Elsayed and Justin Campbell were wonderful . It was an exceptional experience. Eddy Elsayed and Justin Campbell were wonderful . It was an exceptional experience. More

Carlos Perez went above and beyond to help us get the Mercedes-Benz that we wanted. He worked hard and took the time necessary to make sure we didn’t walk out until we were satisfied with our purchase. M Mercedes-Benz that we wanted. He worked hard and took the time necessary to make sure we didn’t walk out until we were satisfied with our purchase. Michael in the finance department who finalized our purchase was also very kind and helpful throughout this experience. More

Icekk Ortiz was extremely efficient and helpful during the entire buying process. The trip was quick and smooth. Like Icekk, Michael in finance was also very thorough and clear with the paperwork - making the entire buying process. The trip was quick and smooth. Like Icekk, Michael in finance was also very thorough and clear with the paperwork - making it a very pleasant experience. Following the paperwork, Icekk walked me through my new vehicle’s features and assisted me in customizing my settings to meet my needs. I would highly recommend this dealership/purchase a vehicle with Icekk again - without hesitation! Great work, Icekk and team! More

Selvin Pineda did a great job and delivered the car to my driveway. The manager is very approachable. driveway. The manager is very approachable. More