Walter's Mercedes-Benz of Riverside

MY new GLC I came in looking for a Mercedes SUV and was introduced to the very professional John Shelley. John took the time to explain the whole lineup and show I came in looking for a Mercedes SUV and was introduced to the very professional John Shelley. John took the time to explain the whole lineup and show me all the options that fit my budget. John runs a very tight ship there and comes across very professional with his pamphlets, reading info, etc. all made on his own behalf. Very impressive stuff and I can tell he will go far in his career at Mercedes Benz! More

Great Customer Service I had to take my car in to be serviced and I’m glad that Alex Ramirez was my service advisor. He was able to quickly help me and had my car throughly I had to take my car in to be serviced and I’m glad that Alex Ramirez was my service advisor. He was able to quickly help me and had my car throughly checked out. He also notified me in a timely manner when the service was completed and was able to explain what had to be done. This was my first time visiting the service department and Alex made it a good experience. More

My First Service I took my 2018 Mercedes in for its first service, Very Impressed. Our service advisor was Alex Ramirez. He was professional: courteous, and well-infor I took my 2018 Mercedes in for its first service, Very Impressed. Our service advisor was Alex Ramirez. He was professional: courteous, and well-informed. Guided me step by step. Helped me sync my cell phone to the vehicle. Even had the car washed. Thanks Alex. More

The definition of great service Recently completed a very complex double purchase at Walters with 3 Trade-in. Andrew was by far the most professional and hardworking rep I've ever wo Recently completed a very complex double purchase at Walters with 3 Trade-in. Andrew was by far the most professional and hardworking rep I've ever worked with. He was patient and incredibly knowledgeable. Every question or concern was followed up comprehensively and honestly. This was not a typical dealer experience. Thank you Andrew. More

Last minute schedule for sevice Drove in for a car wash. The lady who greeted me asked what they could help me with. I said a car wash and an A service if they could fit it in. Two m Drove in for a car wash. The lady who greeted me asked what they could help me with. I said a car wash and an A service if they could fit it in. Two minutes later Brandon Monaco was writing it up. They gave me a loner and he called later that day to advise me that the differential had a leak and he checked the device history, found repairs done a year ago and could I drive the loaner another day? Gee , drive a new 300 with less than 7 thousand on the odometer for ANOTHER day while they completed a WARRANTY repair on my 230 with 111 thousand on it? Ya gotta do what you gotta do! Walters; good dealership, great people!! Well worth a 20 pack of Coke now and then. More

Car purchased. Both were good representatives! They paid attention and were always on the ball. I will recommend them and Walters to others. I liked in partic Both were good representatives! They paid attention and were always on the ball. I will recommend them and Walters to others. I liked in particular Alfonzo; he is an excellent sales person. More

Adam Garcia is always helpful This is my 2nd visit to the Service Department for routine maintenance. Adam Garcia has helped me both times. They have been quick and efficient and This is my 2nd visit to the Service Department for routine maintenance. Adam Garcia has helped me both times. They have been quick and efficient and always willing to help. More

Outstanding car buying experience with John Shelley After 50 years of dealing with car dealerships in different states of the country (New York, New Jersey, Michigan, Maryland), I wasn't looking forward After 50 years of dealing with car dealerships in different states of the country (New York, New Jersey, Michigan, Maryland), I wasn't looking forward to getting a new car last Saturday. But then I met John Shelley. This young man is an outstanding professional: courteous, well-informed, and efficient. John knows the product well, and he is able to evaluate the customer quickly in order to cater to his/her needs. I thoroughly enjoyed the three and one half hours my son and I spent at Walter's dealership. This was truly great professional service. More

Perfect! I was there at the scheduled time and all went according to plan, I waited for the car, the update was done, the car was washed and everything was wit I was there at the scheduled time and all went according to plan, I waited for the car, the update was done, the car was washed and everything was within the time stated. I was not able to tell any difference in performance from the update, but did not expect to. All done very professionally - thanks. More

Best service I ever have Andrew offered me the good service , and he explained to me all the details for this new car leasing. I am very happy with this.deal with him, and tha Andrew offered me the good service , and he explained to me all the details for this new car leasing. I am very happy with this.deal with him, and thanks.for his.support and service. More