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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,512 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,512 reviews

August 30, 2019

My new GLE :) Thank you John Shelley for your outstanding customer service, felt no pressure during my time with you and I can tell that you genuinely care about me More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shelley
Sep 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Barb, Congratulations on your new Mercedes-Benz GLE! We are delighted to hear that John made your visit so pressure-free and efficient, as your satisfaction is certainly our utmost priority. We hope you enjoy your new vehicle, and we hope that you think of us again the next time you are in need of automotive assistance. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 30, 2019

Awesome! I had my moms C300 in for service and I was told I needed brakes. Joseph was able to get me in a loaner car and it ready that afternoon. Thank you! More

by Issac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Issac, It is a pleasure to hear that Joseph ensured that you and your vehicular needs were efficiently taken care of. We thank you for sharing this 5-star review and hope to see you again the next time your mother's vehicle is ready for service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 30, 2019

Great customer service My advisor Joe was extremely knowledgeable with showing me my navigation and apple car play, he took his time and made sure all my questions were answ More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Maria, Thank you for sharing this 5-star review! We are so pleased that Joe could be of great assistance to you and effectively resolve each of your questions and concerns. If there is ever anything more that he or the team may help you with, please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 30, 2019

Had an incredible experince here with John Shelley John Shelley is an outstanding professional. Haven’t bought my car from him yet but I plan on it after meeting him today. The level of entrepreneurial More

by Frankie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shelley
Aug 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

Frankie, Thank you so much for taking the time to leave John this very kind review! It is a pleasure to know that he took such great care of you and that his service exceeded your expectations! We appreciate you stopping by our dealership, and we can't wait to get you into a beautiful, new vehicle. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 30, 2019

Couldn’t be better Very quick and easy experience. Just a quick service. I’m so used to waiting hours on end for something simple to be done. I enjoyed how painless and More

by Michel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt, Adam Garcia
Sep 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Michel, It is our goal to make our customers' experiences as positive as possible, and we are overjoyed that the quality and efficiency of our work met your satisfaction. We appreciate you leaving us this excellent review, and we hope that you continue to confide in our dealership for your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 30, 2019

Above and Beyond! Austin Schneider went above and beyond to make sure our GLS was fixed properly! He called us to update us on everything that was happening to our vehi More

by Rollefsons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Aug 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive feedback! We are happy to hear that Austin provided you with thorough, attentive, and quality service! Maintaining your full safety and satisfaction is so important to us, and we will be sure to continue offering you our best care in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 29, 2019

New Tire Hit a curb and cut the rear tire on our E350. Austin Schneider was great in assisting me with warranty information and getting a new tire. More

by rseevers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Aug 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave us this 5-star review! We are so pleased that Austin could swiftly get your tire issue resolved. Please drive safely, and don't hesitate to let us know if there is anything more that we may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 29, 2019

2016 E class If you want a salesman who’s going to work hard for you, see John Shelley. In and out in just under 2 hours with my new Mercedes. He kept his promise More

by Christ Saves All
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shelley
Aug 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this very kind review! It is wonderful to hear that John earned your confidence through the quality experience that he provided you with! He will be so honored by your kind words, and on behalf of him and the entire team- we congratulate you on your new Mercedes-Benz E-Class! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 29, 2019

Me Austin was great help to me , he answered all my question Walters Mercedes, very fast service , they got me in and out in no time , I will refer my friends to Walters , Austin was great help , he also told ab More

by Maddy22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt, Austin Schneider
Aug 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

Maddy, Your safety and satisfaction are our priorities, and we are delighted to know that Austin took thorough care of you and your vehicular concerns throughout your recent visit. Efficiency is what we aim for, and we look forward to continuing to provide you with the same quality service in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 28, 2019

Rene is amazing! I’m the second person in my family to get a car from Rene at Walter’s Mercedes Riverside and for sure won’t be the last! He was honest, upfront and ve More

by Sksolek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Orellana
Aug 28, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new vehicle! We are so appreciative of your family's continued business, and we are delighted to hear of your satisfaction with your new vehicle and your overall experience working with us. We wish you safe travels in your new ride. If there is ever anything more that our team may help you with, please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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