Walter's Mercedes-Benz of Riverside

"Call Alex" My wife pick something up on the freeway and destroyed the tire on the 2017 Mercedes AMG. She called me very frantic , I found her location on the fre My wife pick something up on the freeway and destroyed the tire on the 2017 Mercedes AMG. She called me very frantic , I found her location on the freeway and got her safely out of the traffic and proceeded to call Mercedes Road Side Assistance 2 hrs later still on the side of freeway in the rain and 42 deg thanks to Mercedes Road Side Assistance. my wife said call Alex I said Alex do not work on the weekends she said lets try , thank God he was working for another advisor he said get it to him ASAP and for us to be safe. so I call for assistance from another agency and they had us on the way to see Alex in 20 minutes. Alex got us checked in told us to have something hot in the lounge to warm up and he would have us on our way. sure enough we were in and out . Thanks Again Alex for all your help. More

Leased a CLA250 This was my first time leasing a car and also stepping foot in a Mercedes dealership, and the staff was very friendly and more than willing to help me This was my first time leasing a car and also stepping foot in a Mercedes dealership, and the staff was very friendly and more than willing to help me make a deal. Alin Cole was very helpful running back and forth to see what he could make work for me. Frank Serraro also provided a lot of useful information about the mechanics and services that Mercedes offered, which I was very thankful for. Very pleased with the service I got and even more pleased with my new car. More

Purchased E300 Our 2nd experience with Riverside Mercedes and Eddy was fantastic. Experience was great! The guys are all so helpful and it was such a painless proces Our 2nd experience with Riverside Mercedes and Eddy was fantastic. Experience was great! The guys are all so helpful and it was such a painless process! More

Customer satisfactio Rene Orellana was an ideal representative for the dealership with regards to customer guidance regarding acquisition of vehicle, he have been very acc Rene Orellana was an ideal representative for the dealership with regards to customer guidance regarding acquisition of vehicle, he have been very accommodating in explaining the mechanics of the pre-owned vehicles. Likewise Andy the finance manager was also more than glad to accommodate and recommend the vehicle coverage regarding future recommended service expenses. More

First Mercedes-Benz purchase I definitely recommend Walter's Mercedes-Benz and especially Gene Russell in sales. My beloved Mustang was just totalled. No idea what to replace it w I definitely recommend Walter's Mercedes-Benz and especially Gene Russell in sales. My beloved Mustang was just totalled. No idea what to replace it with. Admired a friend's Mercedes and decided to take a look even though had never thought of Mercedes before. Gene Russell took the time to get to know me, asking questions about what I wanted from my car, and helped me find one to fit me. It's only been a couple of days, but this car fits me to a T. I took the time to test drive several other cars that might have fulfilled my needs, but came back here in the end. No one pressured me to make a quick decision. I especially like the friendly and honest way to get to the bottom line. I didn't have to go through multiple levels of management or play any games. Gene Russell took the time to explain several ways to buy or lease the car. It's a good thing he took the time to explain the features of the car too cause I had to drive home in the rain! More

Cody Rocks! I was very pleased with Cody when I brought my car in for service. Cody was cordial yet professional. He gave me an expected end time and quickly pro I was very pleased with Cody when I brought my car in for service. Cody was cordial yet professional. He gave me an expected end time and quickly provided an uber to drop my husband and I off at the mall. He called before the car went to be washed to give us a heads up that an uber would be arriving shortly to pick us up. Upon our return he greeted us and let us know the status of the car. He went over every thing that was checked and told me about the recall but quickly assured me that it wasn’t a danger to my safety and that I could bring it in in the next couple of weeks and I would be provided with a loaner. He was thorough and very nice. More

Exemplary service It is reassuring to have David Greene in charge of servicing my car. He listens carefully, offers first rate advice, and makes it clear that the custo It is reassuring to have David Greene in charge of servicing my car. He listens carefully, offers first rate advice, and makes it clear that the customer really matters. More

The perfect deal. We went to Walter's Mercedes-Benz in Riverside to look at 2019 SUV's. The first person to greet us was Jacqueline Nasser. She was friendly, professi We went to Walter's Mercedes-Benz in Riverside to look at 2019 SUV's. The first person to greet us was Jacqueline Nasser. She was friendly, professional, informative and personable. We explained to her what we were interested in. She showed us a 2019 GLC 300. It was perfect. It had every thing we wanted, even the color was amazing. She knew what we wanted and needed. It's like she has a sixth sense. We went for a test drive and we were sold. When we returned we went to her office to make the deal. In less than an hour we had a deal and we were signing the necessary paperwork while service was getting our car ready. Jackie was and is fantastic. She has a wonderful personality and a great sense of humor. She knows and understands. She's fun and this too is important. She handed us the keys to our new car and gave us a brief inservice. I had forgotten my cell phone so she invited me to come back the next day so she could sync my car and phone together. It was a joy to see her again and again she was most knowledgeable and helpful. When I buy my next Mercedes I only want to deal with Jackie. She goes the extra mile!!!!!!!!!!! More

Great Service Advisor Brandon went above and beyond to make sure we understood the details of our service. Additionally, he followed through with providing us information a Brandon went above and beyond to make sure we understood the details of our service. Additionally, he followed through with providing us information about an extended warranty package for our vehicle. Brandon should be recognized for his exceptional customer service as he is a valuable asset Walter’s Mercedes is lucky to have. More

How to come away happy at a dealership Mike sales has the perfect attitude to assist and attract current and new clients. A young man with a head and a heart. A person who loves our Count Mike sales has the perfect attitude to assist and attract current and new clients. A young man with a head and a heart. A person who loves our Country and what it stands for. You feel like your in his home just having a drink and talking about life itself. Mr. Sales needs to be promoted to management because of his skills and asperations. Thanks, Tony Payne More