Walter's Mercedes-Benz of Riverside

JR Rodriguez is your best Service Advisor I want to call this review a five Diamond review. I couldn’t ask for a better service. Thank you for the quality you provide I want to call this review a five Diamond review. I couldn’t ask for a better service. Thank you for the quality you provide More

Great Experience! My service advisor, Alex Ramirez, has been my advisor on multiple cars in the past. I appreciate his experience and professionalism. He understands My service advisor, Alex Ramirez, has been my advisor on multiple cars in the past. I appreciate his experience and professionalism. He understands my concerns and works to make my service experience quick and effortless. I have also called on general Mercedes issues, not specific to a service, and he has taken the time to help me think through all of the issues. I know that when he is working with me on my service, the experience will be a smooth one. More

Can't say enough Walter's Mercedes-Benz of Riverside has everything from the great sales staff as well as equally great service team. We purchased our car from th Walter's Mercedes-Benz of Riverside has everything from the great sales staff as well as equally great service team. We purchased our car from the dealership and Bryan Fitzpatrick went above and beyond to provide the most excellent car buying experience who led us to Andy Towns who was efficient in explaining what we need to know regarding all the finance details. Raul Ayala then was the best person who gave all the detail in operating the new car before we drove it out the lot. The professionalism is apparent in all aspects of the whole experience and it also shows that each individual truly enjoys doing what they do. We were so impressed with everyone that we continue to take our car for service when we live 40+ minutes away from the dealership. Sure enough, the service team is equally awesome. I had to take in my car shortly after the purchase for a minor issue, and Alex Ramirez was really helpful with the assistance I needed. I also took my car in for the first service, and Joseph Loera assisted me with courteous, professional, and efficient service while I wait in the lobby equipped with comfy waiting environment. Thank you Walter's Mercedes-Benz team. More

Mike Sales-Mercedes Superior Service From the moment I inquired about a GLE 350, Mike made sure I had all the information that I needed and was very professional. He answered my questions From the moment I inquired about a GLE 350, Mike made sure I had all the information that I needed and was very professional. He answered my questions quickly and insured that we had a top notch buying experience. If you are looking for a certified MErcedes, save yourself time and contact Mike right away. More

in and out under a hour recall air bag was very easy with appointment. Adam Garica was very informative about the entire process, Thanks again for your care in handling my Sp recall air bag was very easy with appointment. Adam Garica was very informative about the entire process, Thanks again for your care in handling my Sprinter. More

The best staff ever, Mike Sales and Christian They make you feel so special when you walk in the door, they are very knowledgeable and friendly. Thank you Mike Sales and Christian, Two great guy They make you feel so special when you walk in the door, they are very knowledgeable and friendly. Thank you Mike Sales and Christian, Two great guys More

Top Notch Service Nothing but the best service at Walter's Mercedes Benz. Joseph was above and beyond helpful with my service experience. He kept me informed during t Nothing but the best service at Walter's Mercedes Benz. Joseph was above and beyond helpful with my service experience. He kept me informed during the entire process. He had recommendations that I thought was very helpful. I appreciate Joseph for following up with me regarding the service I received. Kudos to you Joseph! More

Great experience I had a great experience from the beginning to the end. Eddy was fantastic and made the overall experience enjoyable. I have already recommended to fa I had a great experience from the beginning to the end. Eddy was fantastic and made the overall experience enjoyable. I have already recommended to family and friends. More

Service great Joseph is welcoming, updating me all the time regarding the status of service. I donit have to wait for a long time. Answers question s and concerns p Joseph is welcoming, updating me all the time regarding the status of service. I donit have to wait for a long time. Answers question s and concerns promptly and knowledgeable. Very respectful and helpful. More

Amazing customer service time and time again. Ray Burke and his team, especially Dina and Filomena, gave a complete 5star service during my recent new lease experience... from sending bespoke pers Ray Burke and his team, especially Dina and Filomena, gave a complete 5star service during my recent new lease experience... from sending bespoke personal video clips of new cars coming into the dealership to personally dropping off my new GLE 450 2020 SUV to my home address... Amazing service Ray.. i'm not going anywhere else for my future vehicles. Thank you More