Walter's Mercedes-Benz of Riverside

Great expierence due to A special person Adam Garcia We took our 2013 Sprinter Citation to Walter's Mercedes of Riverside due to a DEF light that came on 200 miles after our purchase. We were met by Ada We took our 2013 Sprinter Citation to Walter's Mercedes of Riverside due to a DEF light that came on 200 miles after our purchase. We were met by Adam Garcia Sprinter service advisor, who showed concern not the usual we'll take a look at it" at many dealers. Adam called the next day and advised the DEF had become contaminated, told us he had seen this problem before, only on two other occasions. We contacted our insurance company and after some review it was covered. During this time Adam undstood the insurance would take some time, was helpful, and kept us up to date during the process. Adam explained the process for the repair, and was very patient with us who obviously were upset after purchasing the Motor Coach and immediately had problems. Adam THANK YOU! many from other dealers need to take lessons from you on how to deal with customers. Norm and Karen More

New lease trade in Because we were not sure we were going to trade in our car for another one, Renee reached out to us and made us understand and evaluate our options in Because we were not sure we were going to trade in our car for another one, Renee reached out to us and made us understand and evaluate our options in order for us to make a decision. This was done with out any pressure sales! Which would turn me off. After my wife and I sat with Renee we determined this was something that would actually benefit us. We really appreciate his professionalism, and great personality. More

Trade-in ....my second purchase This purchase experience was as great as my first several years ago at Walter’s. Jin Lee was excellent! He was also great with my granddaughter and gr This purchase experience was as great as my first several years ago at Walter’s. Jin Lee was excellent! He was also great with my granddaughter and grandson during the process....he also took the time to remove two car seats from my vehicle to my new GLE 350! Thank you Jin!!! Andrew w. Came by to say hello as well...he was my first salesman to sell my last GLE...Totally unexpected! More

Great service at a good price, no service sales pressure, you can actually feel that your not being taken advantage of which is unusual for this. at a good price, no service sales pressure, you can actually feel that your not being taken advantage of which is unusual for this. More

Walter’s Mercedes always takes care of me! Every time I bring my car to get serviced or washed at Walter’s Mercedes Benz of Riverside I always receive the best customer service. Everyone is fri Every time I bring my car to get serviced or washed at Walter’s Mercedes Benz of Riverside I always receive the best customer service. Everyone is friendly and professional. Thank you Cody B. For getting my car fixed and taken care of in a timely manner. More

Satisfied Customer Brandon Monaco made my late Friday evening car troubles into a positive experience. I truly appreciate the care, concern and quality service given to Brandon Monaco made my late Friday evening car troubles into a positive experience. I truly appreciate the care, concern and quality service given to me from Brandon!! More

Mercedes CLA 250 Lease - Jin Lee A+ Service My wife and I just picked up my brand new 2019 Mercedes CLA 250 yesterday from Walter's Mercedes in Riverside. Jin Lee was an absolute pleasure to wo My wife and I just picked up my brand new 2019 Mercedes CLA 250 yesterday from Walter's Mercedes in Riverside. Jin Lee was an absolute pleasure to work with and made the leasing process as smooth and painless as possible. This was our first time leasing a car, and Mr. Lee took the time to walk us through everything to ensure that we were educated and there were no surprises etc. when the time eventually comes for us to turn in the car in 3 years (not to mention he gave us a great price). If you are looking to buy or lease a Mercedes we highly recommend that you go see Jin Lee at Walter's Mercedes in Riverside! More

Great purchase experience with Eddy!!! I walked in during a routine maintenance of my CLA 250. I met with Eddy as I was exploring options for my vehicle as this was my final year on a 3 yea I walked in during a routine maintenance of my CLA 250. I met with Eddy as I was exploring options for my vehicle as this was my final year on a 3 year lease term. Eddy was nice and very professional in walking me thru different options. The one thing I really appreciated was that he started by listening to what my needs were and what I envisioned of having for my next car. He took time to process and understand how he could offer me a suitable solution to what I was looking for. I am greatful of his assistance and how he simplified the process of my purchase. I walked out with a great vehicle and am very happy. Thank you! More

Great experience Eddy and Krystin you guys are awesome.super sevice,very knowledgeable about the details.Grate car buying experience for my family.Thank you for the ha Eddy and Krystin you guys are awesome.super sevice,very knowledgeable about the details.Grate car buying experience for my family.Thank you for the hard work More

Easy and satisfying This was the easiest auto deal I've ever had. Very professional and efficient. Andrew went the extra mile for us! Highly recommended! I can't see us This was the easiest auto deal I've ever had. Very professional and efficient. Andrew went the extra mile for us! Highly recommended! I can't see us going anywhere else. More