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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,534 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,534 reviews

February 08, 2018

Metros van It would have been excellent but somehow the original estimate doubled in cost.the service is always good although this time it took a long time? More

by Rupp56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
February 08, 2018

Great Sales Rep! My five-star rating is due to our experience with Art Miranda. He was very professional, helpful, courteous, and knowledgeable throughout the entire More

by DK49
Recommend Dealer
Yes
Employees Worked With
Arthur Miranda
Feb 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're glad Art was helpful, courteous, and knowledgeable during your transaction. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 08, 2018

Adam Garcia! Adam Garcia gave us the Best service experience for our MB Sprinter RV.... We're 2000 miles from home and his prompt, courteous ,knowledgeable and ti More

by drMB
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Feb 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your five star review. We're glad Adam gave you the best Sprinter service you've had! Thank you for your recommendations! We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 08, 2018

Good service but . I used Walters for an “A” service on my Sprinter RV. I had no idea it would cost Over $$800. I wanted to make Walters my maintenance facility but afte More

by drande47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Garcia
Feb 12, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for the feedback. I can understand that costs like this can be frustrating. Let me take a look to see what we did and I’ll try to reach back out to you. You may have to call me directly if I can’t determine who you are in our system by your screen name. Tyler Usary Service Manager Walter’s Mercedes-Benz of Riverside. 951-688-3332

February 08, 2018

Recent Service R63 Thanks once again to Service Manager Mark Interlicchia, Shop Team Leader George, Head Tech/ Mechanic Mike Sanchez, Parts Manager Mike Gutierrez and th More

by CEO FSM S.CAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shop Team Leader George, Head Tech/ Mechanic Mike Sanchez, Parts Manager Mark Gutierrez, Customer Loaner Car personnel
Feb 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your glowing review. We're so glad to receive a review from someone with industry knowledge as yourself. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 08, 2018

Incredible help when I needed it the most! A Redlands car wash ran over my key thus destroying the key fob. After a very upset phone call from my wife, I took the spare key from our home down t More

by MBZ350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your five star review. We're glad mark was prompt, allowing for you to get reimbursed so quickly. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

JR is always a pleasure to work with. Love coming to Walters. JR is always kind and helpful. Great Service for my 2003 C-240! I have also worked with Tyler Usary who is great to work wi More

by Net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J.R. Rodriguez
Feb 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your continued business. We're glad JR has been a constant in your customer satisfaction. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

Perfect Service was done in timely manner Austin was very nice and helpful, great guy. I got a loaner and there was no hassle, asked for it and got it More

by Neonatemd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Feb 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your five star review. We're glad Austin was able to provide you with a loaner as well as have your repairs done in a timely manner. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

B service Amazed at how quickly service was performed as I had appointment back in Banning and vehicle was serviced washed and ready in plenty of time More

by Sue t
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Feb 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thanks Sur for taking the time out to write this review. We're glad David and the team worked to return your vehicle in a timely manner. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

Customer Service at its best They do what they say for the agreed amount and in the stated time. That is refreshing! Our Service Rep, David Greene, was great. I would recommend More

by LQ Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Feb 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your review. We find honesty is key, doing what you do at the stated price is the fair way of doing business. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

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