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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,534 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,534 reviews

February 07, 2018

Friendly and professional JR. Rodriguez is the best. He saw to my needs and had me in and out of the dealership at no charge. I had experienced a flat tire only days after my More

by Numberonetwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Feb 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your five star review. We appreciate your kind words in regards to JR, Andrew, and Raul. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

Great customer service Alex Ramirez gave me the best customer service I have had in a long time. Alex kept me updated on my repairs and made it very easy to understand. I w More

by TIMOTHY L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your five star review Timothy. We're overjoyed Alex kept you updated on your repairs and made it very easy to understand. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

Jr Rodriguez My rep was very helpful and even help me take out my car seat when I was having problem undoing the straps. He gave me proper expectation on when I wi More

by Jennipepper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your five star review. We're glad Jr was so helpful during your vehicles service downtime. It's great knowing JR inspected your vehicle and service walk through when you picked up. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

Austin Schneider Guarantees Quality and Phenomenal Service Austin Schneider, is definitely the man! He scheduled my service within minutes of my email and within the time frame I requested, without questions o More

by EileenB.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Feb 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you Eileen for your five review. We're glad Austin was able to schedule you so quickly and then service your vehicle quickly as well. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

Went very smooth Quick in and out. Didn’t have to spend all day waiting. Having the rental car made all the difference. Austin made sure everything I asked was complet More

by Mdouty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Feb 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're glad Austin made sure to complete every task you asked. It's great to know you enjoyed the loaner vehicle. We don't want your service to be anymore inconvenient than absolutely necessary. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

Excellent Service I have purchased many Mercedes Benz over the years and of all my dealer experiences Walters is at the top of my list. Always treated with great respec More

by Dave Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Nasser, Emil Iltchi
Feb 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you Dave for your five star review. We're so glad Jackie and Emil provided you with exemplary service during your latest transaction. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

New breaks and tires I always love the service since the moment i arrived until I get the car back everything is excellent. He explained everything. thanks for a great cus More

by Aura60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Feb 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you Aura for your five star review. We're overjoyed that our customer service is evident from the moment you arrive. It's great to know Austin understands our commitment to customer service and informs you of what is going to be done to your vehicle. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

40k Mile Service Bought my CLA at Walter’s about 2 years ago and have been taking it to Walter’s for service. Since my first service I have been helped by JR Rodriguez More

by JDavila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your five star review. We're overjoyed our service team continues the customer care started by our sales team. You're continued business is a testament to our commitment to customer satisfaction. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

2008 Mercedes-Benz C230 Brandon Monaco has helped me from day 1. I've been brining in my C230 for a few years since I bought it. For A service & B service, brakes, lights, po More

by Eduardocorona9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Feb 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your five star review Eduardo. We're glad Brandon has provided you with top class service. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

February 07, 2018

Service David Greene is an excellent service representative. We also have the upmost confidence in Walter’s service team and technicians. The attentiveness More

by Sasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Guerrero, David Greene, Mike Marotta
Feb 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your five star review Sasha. We're glad David provides you with excellent care. It's great to know the service team is attentive. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

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