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Walter's Mercedes-Benz of Riverside
Riverside, CA
6,585 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,585 reviews
February 11, 2018
Excellent service Dina was excellent. We had all our questions answered. She was very fast in setting everything up. Even took the time to go over all the features of t Dina was excellent. We had all our questions answered. She was very fast in setting everything up. Even took the time to go over all the features of the brand new car. Overall, we had a great experience with her. More
by Taroyan
Employees Worked With
Dina Backer
February 11, 2018
Excellent service The service was prompt upon arrival, Cody was friendly and very helpful , updates was given while waiting for my car Service , the waiting room is cl The service was prompt upon arrival, Cody was friendly and very helpful , updates was given while waiting for my car Service , the waiting room is clean . More
by MyBenz
Employees Worked With
Cody Burt
February 10, 2018
Salesman and his Technology I received a Mobil video greeting from Mr. Andrew Wagner presenting the new 2018 E class. Mr. Wagner displayed the entire car with his cell phone whil I received a Mobil video greeting from Mr. Andrew Wagner presenting the new 2018 E class. Mr. Wagner displayed the entire car with his cell phone while explaining all the various features the vehicle currently came with as standard. Excellent presentation More
by Bourke
Employees Worked With
Andrew Wagner
February 10, 2018
Best Mercedes dealership The service was really good. I got my car in less than 2 hours. Everyone was really nice and professional. I recommend everyone to go there. The service was really good. I got my car in less than 2 hours. Everyone was really nice and professional. I recommend everyone to go there. More
by Rami
February 10, 2018
Visit Went for an oil change for the first time at this dealer and had a great experience. Service was fast with really good customer service. Went for an oil change for the first time at this dealer and had a great experience. Service was fast with really good customer service. More
by Angel
Employees Worked With
Cody Burt
February 10, 2018
The results of service and problem fixing are the best. The service and performance of work done is always great. The $490 price to change the spark plugs was extreme, considering tour Mercedes 2012 E350 ha The service and performance of work done is always great. The $490 price to change the spark plugs was extreme, considering tour Mercedes 2012 E350 had only 15000 miles driven. If I was told the spark plugs were tested or examined and considered bad or poor! I would have felt different. Brandon Monaco was a great service specialist. I feel the spark plug issue has to do with dealership policies. More
by serviceguy,16
Employees Worked With
Brandon Monaco
February 09, 2018
Service was great, making an appointment was not. Adam Garcia and the technician did a fast, fine job getting my RV fixed while I waited. However, I experienced no return call by service personnel whe Adam Garcia and the technician did a fast, fine job getting my RV fixed while I waited. However, I experienced no return call by service personnel when I left a message to make that appointment - it was only when I used your chat service that anything happened to get me an appointment. I had a similar experience when I called about buying an electric Smart car, and asked if Walter's would service the Smart car if I did. I think it took about one and a half days before anyone returned my call. So - my first two exposures to Walter's led me to think that Walter's was not a place I wanted to do business with. You can thank Adam Garcia and the tech that worked on my car for helping turn that around somewhat, and also your salesman for Smart cars that came out to talk to me while I was looking at your Smart inventory, as I waited for my RV to be fixed. (I did buy an electric Smart car after the first unsatisfactory phone contact with Walter's, but from Silver Star in Thousand Oaks - they treated me very well, and they trucked it to Riverside as part of the deal.) More
by Humbug
Employees Worked With
Smart sales rep, tech, Adam Garcia
February 08, 2018
Maintenance A Cody Burt, my service specialist at Walters Mercedes, took excellent care of me and my car. He was very professional and friendly. He took the time Cody Burt, my service specialist at Walters Mercedes, took excellent care of me and my car. He was very professional and friendly. He took the time to answer all my questions regarding my service, asked about any concerns I had about my vehicle, and arranged shuttle service to get me to my next destination and back while my vehicle was being serviced. More
by double D
Employees Worked With
Cody Burt
February 08, 2018
Recent Service R63 Thanks once again to Service Manager Mark Interlicchia, Shop Team Leader George, Head Tech/ Mechanic Mike Sanchez, Parts Manager Mike Gutierrez and th Thanks once again to Service Manager Mark Interlicchia, Shop Team Leader George, Head Tech/ Mechanic Mike Sanchez, Parts Manager Mike Gutierrez and the rest of the Walter's team for another stellar performance while performing the rebuild/repair of my compromised AMG R63 braking system which has resulted in a perfectly operating system, with the job done on time for a more than reasonable price. My personal experience over the past year with Walter's Service Department has clearly confirmed to me that the team at Walter's are the unchallenged leaders in S. Cal in performing honest, competitively priced, factory trained diagnosis, repair and service coupled with excellent customer communication and accommodation regarding any unknown deviation or additional work that may arise beyond the initial estimate quote issued that might be required to effect completing the required work to bring everything on the vehicle back proper original factory operating condition. RF. CEO Fossil Motorsports Inc. More
by CEO FSM S.CAL
Employees Worked With
Other Employees :
Shop Team Leader George, Head Tech/ Mechanic Mike Sanchez, Parts Manager Mark Gutierrez, Customer Loaner Car personnel
February 08, 2018
Great Sales Rep! My five-star rating is due to our experience with Art Miranda. He was very professional, helpful, courteous, and knowledgeable throughout the entire My five-star rating is due to our experience with Art Miranda. He was very professional, helpful, courteous, and knowledgeable throughout the entire process of leasing our E300. What else could you ask for! More
by DK49
Employees Worked With
Arthur Miranda
