Walter's Mercedes-Benz of Riverside

Nothing but 5 stars I was looking around for an SUV for my parents. After lots of option shopping we spoke with Andrew Wagner. He gave us exquisite service and provided u I was looking around for an SUV for my parents. After lots of option shopping we spoke with Andrew Wagner. He gave us exquisite service and provided us with all the options and details of the new GLS 450. He walked us through all the numbers and options and was very patient. We exuded to hold off on the car but if you were to look for a new Mercedes there's no doubt Andrew is your guy. Besides, buying a car is supposed to be fun and enjoyable! Thanks, The Harveys More

Wish all salesmen were like the ones at Walter's I had such a great experience at Walters. They are not pushy at all and very warm and welcoming. I worked with Art who was excellent, I plan on buying I had such a great experience at Walters. They are not pushy at all and very warm and welcoming. I worked with Art who was excellent, I plan on buying with him again in the future! More

Best experience EVER @ dealership!!!! My experience here at this dealer was unbelievably amazing. I had top notch service and attentiveness from one of their employees Arthur! He helped me My experience here at this dealer was unbelievably amazing. I had top notch service and attentiveness from one of their employees Arthur! He helped me through the whole process step by step. I highly reccomending going to him as he KNOWS his cars, and I was able to find what I want. Honestly the best experience at a dealership I have ever gotten. Thank you Arthur. More

Happy cust My mom had the pleasure to work with Eddy and Erick. We started with Eddy but needed more time, when it came time for us to buy a car, Eddy was out of My mom had the pleasure to work with Eddy and Erick. We started with Eddy but needed more time, when it came time for us to buy a car, Eddy was out of the country and we met with his partner Mr. Eric. He made everything very simple. We are really happy buyers and we will be back! More

Salesman / Service My salesman was Andrew Wagner, he is outstanding. I purchased a preowned Mercedes-Benz E350 and Andrew treated me like I purchased it off the show ro My salesman was Andrew Wagner, he is outstanding. I purchased a preowned Mercedes-Benz E350 and Andrew treated me like I purchased it off the show room floor. He made the whole experience enjoyable, I did't feel like I was working with a salesman, more like a advisor After the sale he took care of all the little items, called me to see if I had any questions and overall made me feel like he too had made an investment. Andrew, thank you for all your help during my purchase as well as after. More

Andrew wagner at the Mercedes-Benz dealer He will make your experience a real good one best service I have ever received car shopping straight foward he works to get you the best deal possible He will make your experience a real good one best service I have ever received car shopping straight foward he works to get you the best deal possible you will get that comfort of dealing with someone who is actually trying to help you not himself bought my first mercedes and I got what I wanted thanks Andrew making it happen More

Service Advisor Ambar Mejia I have had my Mercedes for the past ten years. During this time I have had my car service at different Mercedes USA dealership in Souther California t I have had my Mercedes for the past ten years. During this time I have had my car service at different Mercedes USA dealership in Souther California to experience the Mercedes Benz Family service. I can say I have had pleasant experince at all the location Mercedes Benz service shops. I do have to say my last service with Ambar Mejia was overwhaling pleasant. I never thought I would experience the kind of service she provided. Very professional. It was the small touches she broght to the service level that made a huge difference. I felt like I was shopping at Nordstom. The way they assiant you in all your needs and at the end after you pay for purchase they walk from around the counter and hand you your bag. After the service contract where sign and the bill was paid Ambar Mejia stood up from her service desk walk me to my car open the door handed me my keys and wish me a good. I can truly say she made my day wounderful! More

Purchase for my GLK 350 I walked into this dealership intending to buy a totally different vehicle. However, when I let Andreas know what my needs were, he quickly showed me I walked into this dealership intending to buy a totally different vehicle. However, when I let Andreas know what my needs were, he quickly showed me what I wanted and then the other vehicle that would meet my needs. He was patient and showed me all the options that were within my price range, plus more. I honestly was going to buy the vehicle that he showed me that was a little pricey, in my opinion; however, with much negotiation on the part of my husband, I was still able to get it and was happy with the end price. I am glad that I got the car that I wanted and look forward to continuing my business with MB and Walter's Automotive. More

First Impressions Matter MOST!!!! I don't want to sound harsh, but 1st impressions really do matter, and that was the key to a successful interaction with JR Rodriguez on 6/25. JR was I don't want to sound harsh, but 1st impressions really do matter, and that was the key to a successful interaction with JR Rodriguez on 6/25. JR was more than willing and very patient in answering ALL the questions I brought with me to my service appointment on yesterday. It's customer service like he exemplified that will keep my coming back to Walters. I have coined him as my go-to Guy!!! Bravo JR 👏🏿 👏🏿 👏🏿!! Keep up the GREAT work! More

SA service Always a pleasure to deal with J.R. Rodriguez. The techs couldn't find the cause of our intermittent problem but that is another story. Intermittent p Always a pleasure to deal with J.R. Rodriguez. The techs couldn't find the cause of our intermittent problem but that is another story. Intermittent problems sometimes are hard to determine if it doesn't rear it's head while the techs have it and there are no DTC's. More