Walter's Mercedes-Benz of Riverside

"Personable, Helpful, and Somewhat Entertaining!" My husband and I went into find a new car for me as I had just sold my 14 year old Mercedes that was a bit difficult to part with until I saw and drov My husband and I went into find a new car for me as I had just sold my 14 year old Mercedes that was a bit difficult to part with until I saw and drove the new one! Andrew Wagner was very personable and helpful. It's always a bit scary to make a large purchase or lease, though we feel confident that we made the right decision in getting a new vehicle and working with Andrew at Walter's Mercedes Benz. The finance professional, Julio, was quite knowledgeable and even fun to work with in getting all of the numbers and papers settled and signed. The people at Walter's that we worked with knew their stuff though they were also kind, fun, and light-hearted..it made the whole car shopping experience better than we imagined it would be. More

Great Service Advisor I just have my new CLA250 service and I my service advisor was Mr. Hector Navarro. He is very helpful, professional, and very knowledgeable. Your deal I just have my new CLA250 service and I my service advisor was Mr. Hector Navarro. He is very helpful, professional, and very knowledgeable. Your dealership is lucky to have him. Thanks. More

Great Experience Great experience and very professional. Salesman Christian Garcia-Felix was AWESOME! I will definitely buy from this dealer again. Can't say enough go Great experience and very professional. Salesman Christian Garcia-Felix was AWESOME! I will definitely buy from this dealer again. Can't say enough good things! More

Excellent Service Experience and Professionalism It has been my pleasure in the past to have my service needs taken care of with Mark Interlicchia. His competency, professional manner and quality ser It has been my pleasure in the past to have my service needs taken care of with Mark Interlicchia. His competency, professional manner and quality service spoiled my wife and I. With new changes we were introduced to Ambar Meija. Mrs. Meija handled my service needs with the same excellent professionalism and knowledge we have come to expect from this fine dealership. While Mark I. is a hard act to follow Mrs. Meija has succeeded in raising the bar. This is what keeps us coming back for auto purchases, service needs and recommendations to others. More

Waste of Time I had every intention to buy a sprinter van from this dealer. Submitted all my info. Got approved. Emailed back and forth. Called in to give them adva I had every intention to buy a sprinter van from this dealer. Submitted all my info. Got approved. Emailed back and forth. Called in to give them advance notice i was coming in. I get to the dealer and the van is not at dealership, its in some random dirt filled lot 10 min from the dealer. We get to lot and I was expecting to see a $60k Mercedes Black Sprinter Van, instead I see this dirty looking van with a layer of dirt, I get in the van to test drive, and can barely see out the front window, the gas meter was completely empty, i was worried the entire time it would run out of gas, I wanted to drive it on the freeway however i rather not risk an accident of the van running out of gas. So we drive back to the dealer and even though the van did not look presentable I ask to talk numbers. The dealer has a very uncomfortable quite vibe, you can hear when someone uses the restroom its so quite, maybe some soft music in the background would help or possibly turning on the a.c unit! Glenn the manager apologized and admitted they are under staffed and going through some changes so i still wanted to buy the sprinter even through all the negatives. What i did not like is that when i spoke to Glenn over the phone he said he could get close to the numbers another dealer was offering me, however in person he pulled a shady move and said my van has a couple more features, here is my price, if you don't like it, then you can walk, Really, is that how you guys talk to clients? I was willing to pay the price they were asking, but I will not make deals with someone that disrespects like that. The worst part of my experience with Walters is that Glenn seemed to not know what features his product had, i had to remind him that the van had a camera and other features. Walter's had 2 sprinter vans i was interested it, i was willing to buy either 1, but sadly Glenn forgot to mention the other sprinter van when i was asking for slight price reduction, the other sprinter van is a couple thousand cheaper then the one we were negotiating on, all he had to say was what if you take the cheaper priced van, i would have signed right there, but i am not the salesperson or the manager here, I was there to make a deal and Walters failed because of simple basics. They wasted my time and I hope they don't waste your time. The day ended with Glenn forgetting the box of keys at the lot and another salesperson coming into the negotiation asking where the box of keys were as he wanted to show a sprinter van. That was a sign to get out of there and take my business elsewhere. Unfortunately we had to drive another 10 minutes to get my car parked at some unsecured open lot. I am sure this is not a mercedes issue, but rather a Walters issue. I recently purchased an S550 from House Mercedes in Buena Park and that really felt like a mercedes transaction. More

Great dealership This was my first new car I have ever gotten. Bob Murray made the whole process extremely fast and easy. I will be decently be coming back! This was my first new car I have ever gotten. Bob Murray made the whole process extremely fast and easy. I will be decently be coming back! More

Great service! I went in looking to buy a new Mercedes and Robert Sanchez was very helpful. He was patient and helped me purchase my car. They took the time to make I went in looking to buy a new Mercedes and Robert Sanchez was very helpful. He was patient and helped me purchase my car. They took the time to make me see my options and I am very happy with my choice. I would definetely recommend!!! More

Great Purchasing Experience I leased my vehicle with Internet Sales Manager Andrew Wagner and I must say I was impressed. Andrew is not only very knowledgeable and pleasant to de I leased my vehicle with Internet Sales Manager Andrew Wagner and I must say I was impressed. Andrew is not only very knowledgeable and pleasant to deal with but he also provided me with an amazing deal. Far exceeded what any other Mercedes dealer offered. Will definitely lease my next vehicle with him. More

Amazing help from Jin Lee Went back to return my lease and Jin lee was there and gave me amazing customer service and the help I needed to buy another car. I wouldn't recommend Went back to return my lease and Jin lee was there and gave me amazing customer service and the help I needed to buy another car. I wouldn't recommend any other salesmen besides him. More

Very Attentive I brought my vehicle in Saturday afternoon because of a flat tire, not aware if could be fixed right away or if I had to wait till Monday. Your Servi I brought my vehicle in Saturday afternoon because of a flat tire, not aware if could be fixed right away or if I had to wait till Monday. Your Service Representative Alex Ramirez put my mind at ease and assured me that he would handle everything. I was given a loaner so I didn't have to worry about getting to work, and Monday after my shift my vehicle was done. More