Walter's Mercedes-Benz of Riverside

After driving a Mercedes for over 14 years and much prayer, I went to Walters Mercedes-Benz to consider purchasing another car. I was greeted so warmely by Juan Carlos Rasilla who was also professiona prayer, I went to Walters Mercedes-Benz to consider purchasing another car. I was greeted so warmely by Juan Carlos Rasilla who was also professional in his demeanor as well as his look. He demonstrated so much knowledlge about the E-350 I was interested in purchasing. During the test ride, Juan Carlos was businesslike, courtesous, and answered questions promptly without exhibiting impatience. He made sure I was confortable at all times. Upon the return back to the dealership, the professionalisum continued when I was introduced to Julio Guerrero (finance manager). Julio was also warm and kind; he answered all of my questions to satisfaction. I left there driving my 2009, E-350 Mercedes-Benz - feeling so much joy and thanking God for the blessing! I would recommend Walters Mercedes-Benz Dealership to anyone, the experience was very positive. They treat you like family members not strangers. More

I always thought buying a new car closely related to having a tooth pulled. I recently bought a new E350 at Walters MBZ and the experience was thoroughly enjoyable. The salesman, Toni Rajj, was profes having a tooth pulled. I recently bought a new E350 at Walters MBZ and the experience was thoroughly enjoyable. The salesman, Toni Rajj, was professional in every way, he knew the car, no price haggling, just an overall neat experience. I will never do business any where else. PS I love the car More

Buying my GLK from this dealership was an AWESOME experience! No BS .... straight to the point. Charlie and his Team are true professionals. I felt comfortable throughout the transaction and never pr experience! No BS .... straight to the point. Charlie and his Team are true professionals. I felt comfortable throughout the transaction and never pressured. I will definitely recommend all my friends and family to Charlie Saikali and his Team. Outstanding work guys! Thank you for making the car buying process simple. More

I want to thank VINCENT TRONCOSO for such a great buying experience that I will always remember, more importantly, the extra ordinary kindness that was extended to me. After 18 years of a solid career, like experience that I will always remember, more importantly, the extra ordinary kindness that was extended to me. After 18 years of a solid career, like many Americans in this economic crisis, I had an unexpected set back in life where I lost my job for 6 months, which ultimately negatively affected my credit. Things have begun to turn around for me, and now needed to get a "nice" car for my line of work. I just started my new job, and didn't really know if I would even qualify for financing --- but thought I'd take a chance. I really wanted to get an MB and researched online on the best dealerships and was drawn to Walter's on their advertised promise they would really make the effort to work with you. I emailed them weeks in advance and was upfront about my situation. They invited me to come in when I was ready and promised they would do the best they could for me. I came in for the Memorial Day Weekend sale. Not only did I get a great deal on a "Pre-owned Certified" C300, with only 15,000 miles and in excellent mint condition, they looked passed my credit score and gave all considerations to approve me for 1.99% financing! Vincent, I can't thank you enough for the extra effort you put into this, and kindness you showed to make this sale go thru. What a great way to start my "new beginnings" all smiles from this end!!! Thank you Walter's Mercedes Benz team and Mercedes Benz credit for the best car buying experience ever! More

Mario Torres is awsome. The service at Walters is second to none. Mario will go out of his way to do whatever he can to help you. to none. Mario will go out of his way to do whatever he can to help you. More

We were on a trip to Palm Springs for a wedding when a red light came on in our 2012 CLS 550. We had a tire that wouldn't hold air and a gas station sent us down to Walter's Mercedes in Riverside. We red light came on in our 2012 CLS 550. We had a tire that wouldn't hold air and a gas station sent us down to Walter's Mercedes in Riverside. We were greeted immediately and our service advisor was Sarina Novin-Kashani. She immediately started calling around to see where she could get a replacement tire. Walter's didn't have the tire, and didn't have one on their lot so the calling began. She was amazing and she was also concerned that we get to the Palm Springs wedding. Another dealer didn't have the tire but called an independent tire store and they had one in stock. This store was in Irvine, California - quite a ways from Riverside. Sarina offered us a free loaner car (we would have gladly paid) and sent us on our way. Then an employee from Walter's drove to Irvine to pick up the tire. We have tire and rim insurance but Sarina wasn't sure if we could get the tire under the insurance as the store was not connected with MBZ. This was not a problem for us. The arrangements were that we could pick up the car on Sunday on our way home. Sarina called Saturday and told me the car was ready and the tire was covered under the warranty. When we went to pick up our car it had been totally detailed. She took hours to find this tire and fix our car. Now to the most important thing for the reader to understand -WE HAD NEVER BEEN TO WALTER'S MERCEDES.WE WERE COMING INTO THIS NEW DEALERSHIP TRYING TO REPLACE A HARD TO FIND TIRE - and our lovely service advisor Sarina Novin-Kashani treated us like we were their best and most important customers! I was absolutely amazed. I felt like I had walked into their dealership and won the lottery. and this is how their entire operation is run. Kindness and efficiency to anyone who walks through their doors. We arrived to our wedding on time and I have to say that I still have that wonderful feeling about Walter's Mercedes. We live far away, but we will certainly come to Riverside to buy our next car and will continue to tell our friends about our experience. Jan G. More

I just recently purchased my first Mercedes-Benz about 2 months ago and I must say it was the best car buying experience I have ever encountered. I was really apprehensive about buying a new car but Mr. Ri months ago and I must say it was the best car buying experience I have ever encountered. I was really apprehensive about buying a new car but Mr. Rick Akigbe, our salesman, made it extremely pleasant. The whole looking for the right car, test driving the car, and the financial aspect was done in as little as 2 hours top. It felt like I was in and out. Every chance I get I tell everyone how amazing the experience was and I will continue to purchase my vechiles there. Everyone made me feel at home and comfortable. Rick was so gracious and wonderful to work with. If every car salesman was like Rick then everyone would drive away in a new car. Rick took his time to show me how everything worked inside the car and was very patient as I asked my many questions. I will recommend Walter's Mercedes-Benz to anyone any time and any day. Thank you for making this experience a great and memorable one!!!! More

I just Leased my First MB C250 at Walter's Mercedes in Riverside on 2/11/12. I am writing this review to recommend this dealership and the wonderful staff that work at it, ESPECIALLY TJ Boldt. This is the Riverside on 2/11/12. I am writing this review to recommend this dealership and the wonderful staff that work at it, ESPECIALLY TJ Boldt. This is the Lease Consultant that kindly assisted me. He treated me with great professionalism and courtesy and assisted me in landing a GREAT deal. Ask for TJ BOLDT and he will take excellent and outstanding care of you. Thank you TJ! You have just earned Mercedes Benz and Walter's a very loyal customer! George. More

TJ Boldt provided extraordinary customer service with the purchase of our new ML 350. Many thanks for helping my husband with a terrific birthday surprise! purchase of our new ML 350. Many thanks for helping my husband with a terrific birthday surprise! More

I love Walters Mercedes. This was my second purchase with in a 3 month time frame. I love my new mercedes so much that I talked my mom into trading in her old Toyota for a Mercedes. I told her once she goes in a 3 month time frame. I love my new mercedes so much that I talked my mom into trading in her old Toyota for a Mercedes. I told her once she goes Mercedes she will never buy anything else. Rick Akigbe was at our serivce (as he was for my Mercedes) and we couldnt be happier. He does not BS you and he listens to what you are wanting. I am now on the hunt for my Aunts first Mercedes and we will go no where else. From the sales dept. to the service dept. EVERYONE is truly an exceptional employee of Walters. I am one happy customer. Katy Perry ;) More