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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
3,025 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,025 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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February 16, 2021
The service Rep was courteous and professional in explaining the needed service for my car. Thanks for having Joseph as a member of your staff! explaining the needed service for my car. Thanks for having Joseph as a member of your staff! More
by Akram
Employees Worked With
February 15, 2021
Issue with Key pod, was told not covered under warranty, very dissatisfied with factory warranty. Was told cost of replacing and was not satisfied. Service department lost my valet key and had to order a n very dissatisfied with factory warranty. Was told cost of replacing and was not satisfied. Service department lost my valet key and had to order a new one which took several days to return. More
by Patandjeanette
Employees Worked With
February 15, 2021
Alex Ramirez provided excellent service when dropping off my car for service. I will definitely bring my car back for service. Thank you very much! my car for service. I will definitely bring my car back for service. Thank you very much! More
by jackie19williams
Employees Worked With
February 12, 2021
Brandon was my advisor during my recent routine maintenance visit. He was polite, informative and understood my needs/wants. Brandon came up a few times to give me progress on service. Comfortable maintenance visit. He was polite, informative and understood my needs/wants. Brandon came up a few times to give me progress on service. Comfortable visit over all. Cost is always a bit much, but not any thing to do with Brandon's personal review. More
by AsmBlzm
Employees Worked With
Brandon Monaco
February 12, 2021
Had a positive experience with my service agent Joseph Loera. He was thorough and professional. The waiting time was right on target. Thanks Joseph for your asssistance. Loera. He was thorough and professional. The waiting time was right on target. Thanks Joseph for your asssistance. More
by rjohnson54
Employees Worked With
February 12, 2021
Always a pleasure to work with a legit, honest dealer!!! I will always come to Walters for service needs as well as a new car purchase. I have purchased two cars from Walters!!! I will always come to Walters for service needs as well as a new car purchase. I have purchased two cars from Walters!!! More
by DVAG Maier
February 11, 2021
Mark is the best!Reliable, helpful, friendly and knowledgeable. Walter’s Mercedes employees the best staff and offers the best customer service in the area. knowledgeable. Walter’s Mercedes employees the best staff and offers the best customer service in the area. More
by tiffany2mas
Employees Worked With
February 11, 2021
My family and I were headed to big bear for the weekend when the tire pressure light came on. Pulled into service and David helped us out. Although they found a nail and tire had to be replaced we were bac when the tire pressure light came on. Pulled into service and David helped us out. Although they found a nail and tire had to be replaced we were back on the road really fast. Thanks for the speedy service. More
by Tuckfrann
Employees Worked With
David Greene
February 08, 2021
I called specifically for Alex Ramirez. Called me back right away, gave me phone number for roadside assistance. As soon as my car arrive get to the Dealership,, He called and give me timeline for chec right away, gave me phone number for roadside assistance. As soon as my car arrive get to the Dealership,, He called and give me timeline for checking the car emailed what they found with pictures.Next day he called early&. asked what I need to get it done & time to finished it. Done on schedule.very polite and friendly. More
by Mel
Employees Worked With
January 31, 2021
Services at Walter’s Mercedes are always pleasant. Austin Schneider makes coming in enjoyable. He is an all around great person to be working with. Schneider makes coming in enjoyable. He is an all around great person to be working with. More
by Jalva33
Employees Worked With
Austin Schneider
